Sandwellcouncil25

Sandwell Council is looking for a Notice Processing and Appeals Officer to join our dynamic parking team and contribute to our mission of excellence and integrity

We are seeking a detail-oriented and dedicated Notice Processing and Appeals Officer to join our team. The successful candidate will be responsible for managing the processing of notices and handling appeals with efficiency and accuracy.

This role requires strong analytical skills, excellent communication abilities, and a commitment to upholding our standards. You would been offered mentorship and guidance from the team to excel at this role.

Essential:

Dealing with customers, clients and partners and dealing with sensitive and confidential information.

Contribute to continuous improvement initiatives to enhance the efficiency and effectiveness of the notice processing and appeals function.

Strong analytical skills and attention to detail.

Excellent verbal and written communication skills.

Knowledge of Parking Enforcement, use of IT systems, Customer Service experience both written and verbal

Desired:

Experience in parking industry.

Experience in development and implementation of policies and procedures related to notice processing and appeals.

Have experience of using Technical IT systems, including parking systems-Chipside, DVLA

Ability to produce reports for cabinet reports, press, chief officers and FOI

Process and review notices for compliance with relevant regulations

Experience in notice processing, appeals, or a related administrative role.

Knowledge of relevant laws and regulations is an advantage., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Sandwell is a thriving and diverse borough in the heart of the West Midlands, committed to delivering high-quality services to our residents and businesses.

We are proud to have been shortlisted in the 'Most Improved Council' category at this year's Local Government Chronicle (LGC) Awards, a testament to our ongoing commitment to excellence and transformation. This is an exciting time to join us as we continue to make significant improvements, enhance public services, and create a better future for our communities.

Flexi working hours to support a healthy work-life balance.

Access to attractive local government pension scheme

Exclusive Employee Benefit Retail Discount

Generous Annual leave entitlement