SC Cleared Service Desk Advisor, Aldermaston

This is a Technical Role within a Service Desk team working on-site in Aldermaston. The successful candidate will provide 1st Line telephone/ e-mail/ chat, ICT support to approximately 8000 end users. Providing Helpdesk/Web support through remote tools, telephone assistance and email support. This role involves working a shift from 07:00 till 18:00 hours.

The role will involve working in a high secure environment and as a result we require applications from candidates who hold existing SC clearance. There maybe be a need to undergo DV clearance in future.

Troubleshooting a variety of hardware and software issues
Logging reports and managing requests
Monitoring systems, repairs, upgrades, installations and many other technical tasks
Being the first point of contact for customers and escalating issues when necessary

Keen to collaborate with others, knowing that the best results come from pooling ideas, experience, and expertise
Self-motivated and can work on their own initiative
Able to navigate a degree of ambiguity
Proven track record of performing under pressure
Great attention to detail and able to adopt new process and procedures
An attitude towards delivering top quality customer service in a challenging environment
Essential Skills required:

Experience of having worked in a previous helpdesk environment within the IT sector
Desirable skills:

Good knowledge of remote control technology / applications
TCP/IP knowledge
Knowledge or awareness of network infrastructures and terminology's
HP Service Manager 7
ITIL Foundation
MCP / MCSE
Working knowledge of Microsoft Windows 2000, XP, W7, Office 2003 / 2010
The candidate should have experience of Active Directory including Admin Functions
Exchange Admin