SC Tactical Engagement Lead

Customer Care, Engagement and Fulfilment team is an exciting group of skill individuals that improve business performance by creating competitive advantages to achieve great results for customers and Sanofi. Within the Manufacturing and Supply division we coordinate the execution of all processes that leads to ensuring availability of products at the point of sales & customer satisfaction at the optimum cost; by having the most efficient processes end to end (Dem& to Cash) & provides clear & timely information for all relevant stakeholders. We focus on innovative, value add and data-based ideas and solutions, to create a true community of excellence. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started? Main responsibilities: Responsible for the SC Relationship with Priority customers, with specific SC Engagement focus on the top-segment (VIP) customers. Ensuring the following are in place:

• Regular SC Operational meetings.
• Joint Scorecards.
• Service Plans.
• Value-tracking.
• Satisfaction measures.
• Clear & regular communications to internal/external stakeholders.
Collaboration with Global Customer Fulfilment CoE
• Acts as local extension to Global Customer Fulfilment CoE, driving local execution of global strategy, providing coaching & support network to other local Customer Facing associates.
• Actively participants in Global Customer Fulfilment community, sharing local best practice & adopting best practice seen elsewhere.
• community, sharing local best practice & adopting best practice seen elsewhere.
• Actively contributes to global strategy development.
• Agree targets for value-creation & satisfaction.
Segmentation
• Agree targets for value-creation & satisfaction.
Simplification
• Drive development & execution of simplification plans.
• Implement Automation tools (Copilot and Power Automate) to drive performance.
• Ensure simplification benefits are realizable & tracked.
Collaboration
• Drive 'level-up' SC customer collaboration activity within Service Plans. Including: Brilliant Basics, trade terms, surcharge model & tactical collaborative opportunities.
• Ensure that demonstrable value-tracking is in place.
Customer Experience
• Ensure action plans are in place to address satisfaction gaps & are well tracked.
• Drive Customer Ethnographer mindset in conjunction with Customer Engagement Specialists (studying the customer, learning about their environment & overall experience).
  
  Skills, experience and knowledge requirements
• Senior level experience in a Supply Chain function.
• Demonstrated ability to lead a team, whilst at the same time possessing the skills to perform some of the hands on activities.
• Excellent knowledge of compliance in:
• SOX.
• Good Distribution Practice.
• Excellent communication and organisational skills.
• Excellent analytical skills, able to develop, understand and act on business KPI's.
• Strong in developing processes and system as well as using ERP, Business Intelligence tools and Microsoft Office. Excellent knowledge of compliance in SOX, and GDP.
Work Experience
• Experience in a broad Supply Chain managerial role, within pharma or FMCG industry.
• Knowledge of UK/Irish pharmaceutical market supply chain and trade customers.
• In depth understanding of regulatory environment for pharmaceutical supply and dispensing.
Education and Training
• Good standard of education, Educated to Degree level or equivalent professional qualification.
• APICS certification desired.
  
  Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
• Join us in shaping the future of respiratory care and making a difference in the lives of patients across the NHS.
Visas for those who do not already have the right to work in the UK will be considered on a case by case basis according to business needs and resources.