Scheme Manager

As the Scheme Manager at Grovebarns, you will be responsible for providing a people-centred service to retired residents and the management of the building and 1 bedroom apartments and 2 bedroom bungalows in the scheme, ensuring health and safety, security, and cleanliness is of the highest standard for our residents., Accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records, liaising with internal departments as necessary
- Effective management of the building and estate, including reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of checks and raised issues
- Assist the Housing and Lettings Team by completing viewings, assessments, tenancy sign up and induction meetings to ensure customers understand the tenancy agreement, their rights and obligations, service specification and property facilities, complying with legislative and accreditation requirements
- Manage the termination of tenancies and associated liaison with the voids, lettings team and contractors
- Provide a person-centred service to our customers that encapsulates our 'Retirement Living' ethos utilising the provided tools and guides available
- Accountable for appropriate and effective safeguarding reporting and actions, in line with legislation and internal reporting systems.
- Responsible for customer engagement and consultation, facilitate customers' aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all.
- Manage facilities including guest rooms and communal room bookings.
- Manage low level Anti-Social Behaviour cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting Anti-Social Behaviour
- Point of contact and liaison with all relevant agencies, both statutory and voluntary as required
- Assist customers to claim Housing Benefit and other welfare benefits, to ensure rent arrears are reduced and rent is paid regularly and on time
- Responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services' where appropriate
- Manage low level complaints or dissatisfaction on site in accordance with company policies and procedures, We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will: actively look to attract and recruit disabled people, provide a fully inclusive and accessible recruitment process, offer an interview to disabled applicants who meet the minimum criteria for the job, be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job, make reasonable adjustments as required.

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Experience working with vulnerable people and community groups
- Experienced, maintaining buildings health and safety requirements including regular inspections and monitoring and have
- Basic knowledge of welfare benefits and housing benefits
- Able to commute to the housing scheme in Staines-upon-Thames, TW18 2EY

A2Dominion are proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us."

Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

We are a UK housing association committed to a new vision - providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We're here to provide them all with homes that are safe, high quality and sustainable.

And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose - delivering more homes and better services for customers.

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.