Select which cookies you accept Fragrance Expert (37.5 hours) Fragrance Expert (37.5 hours)

The Fragrance Expert's primary responsibility is to drive sales and achieve KPIs through a customer-first approach. Acting as a brand ambassador, they specialize in fragrance, sharing their passion, enthusiasm, and product knowledge to inspire both customers and teammates. Key Deliverables

• Uphold our Brand Vision and Mission by living the brand pillars.
• Create a visually inspiring and inviting store environment.
• Ensure full compliance with company processes and policies.
Key Responsibilities Customer First
• Deliver an exceptional 'customer first' experience, exceeding expectations.
• Provide unbiased, expert advice with a focus on fragrance brands.
• Build strong connections with customers, fostering loyalty to fragrance brands.
• Go above and beyond to deliver outstanding service to fragrance shoppers.
• Work collaboratively with the team to ensure a consistent customer-first approach.
Sales and KPIs
• Drive sales, ATV, AUS, and conversion, exceeding targets for fragrance brands.
• Focus on growing fragrance sales and achieving LFL growth.
• Achieve the company's N. Dulge acquisition targets.
• Follow stock handling policies to maintain accuracy and minimize loss.
Communication
• Communicate clearly and effectively with the store team.
• Confidently liaise with external business partners and store visitors.
Team Support
• Embrace teamwork, contributing to shared goals and creating an inclusive store environment.
• Share updated product knowledge by organizing and leading fragrance training sessions.
  
  Deep passion and enthusiasm for fragrance, with a desire to inspire others.
• Strong customer service orientation with confidence in one-to-one consultations.
• Results-driven with a clear understanding of KPIs and store targets.
• Exceptional communication and interpersonal skills.
• Proactive, flexible, and able to adapt to changing priorities.
• Integrity, honesty, and a commitment to fostering positive working relationships.
• Embraces innovation and change.
• Self-motivated and able to work independently.
• The role will be required to work evenings and weekends where event management falls at this time.
  
  As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.