Senior Admin Officer, Two Week Wait Cancer Services

An exciting opportunity has arisen to join the Cancer Services team at University Hospital Coventry and Warwickshire as a Senior Admin Officer for our Cancer Referrals Team. The Senior Admin officer is an essential part of the patients Cancer pathway as you will responsible for booking their 1st initial urgent suspected cancer appointment., 1. To assist with the implementation and maintain an efficient office management system/procedures to enable the Department to optimize their standards of service.
2. Deal with all telephone calls relating to the outpatient appointment system, ensuring all calls are dealt with in a polite, pleasant and professional manner.
3. Book all Two Week Wait appointments according to the Patient Access Policy ensuring that all appointments are made using Direct and Partial booking systems and within waiting time targets.
4. Maintain high quality standards by ensuring that the data entered onto Trust systems is accurate, complete and up to date. Systems include iPM, E-Referrals, CRRS and Openscape.
5. Obtain confidential information from patients or their relatives and record this on the hospital's computerised system.

We are looking for an individual to join our team who is organised, has attention to detail, good inter-personal and communication skills, and is enthusiastic and proactive in their approach to work.

This role is crucial in the booking within 0-7 days and management of all patients referrals who are on suspected cancer pathways within the relevant disease site. The post-holder must be able to work independently and follow the policies and procedures for the department. The post-holder will be expected to use their own initiative and keep their line manager and senior colleagues informed.

This is a role with lots of variety and ad hoc demands and the post-holder must possess excellent time management and planning skills.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.