Senior Administrator

Are you a highly organized and professional individual with a passion for supporting mental health services? Join our dedicated team at the NHS Oxfordshire Talking Therapies Service as a Senior Administrator!, You will work closely with the Office Manager to ensure all Admin tasks and referrals including
data entry is accurately gathered and recorded. The post holder will provide Administration support for all
staff within the service including working with the external organisations in partnership with the service., Maintain high data quality by accurately updating patient records and ensuring information security in line with data protection laws and local policies. Handle telephone, email, and written inquiries by following standard procedures, using initiative, and responding confidentially and sensitively.
+ Manage high call and email volumes, communicate efficiently and sympathetically with self-referring individuals, and input data into electronic records.
+ Liaise with patients and carers according to confidentiality policies to support effective treatment.
+ Provide a courteous and efficient reception service to visitors.
+ Complete the administrative rota bi-weekly, ensuring adequate coverage at all times.
+ Cover all daily administrative tasks, particularly during absences, and complete the daily checklists.
+ Assign suitable tasks to Band 3 staff to ensure the service runs smoothly and to foster staff development.
+ Supervise Band 3 project tasks and provide support when needed.
+ Supervise and manage Band 3 staff, with support from the Office Manager as needed, hold regular one-on-one meetings, and participate in the recruitment/interview process.
+ Oversee the induction program for new administrative staff actively.
+ Organise and participate actively in regular team meetings for Band 3 staff., + Manage the team's electronic diary system and ensure all clinics and appointments are booked appropriately.
+ Provide administrative support to members of team utilising a high level of IT skills to produce quality documentation to support the work of the team using, the appropriate Microsoft software and adopting the Trust's corporate standards and style.
+ Assist colleagues in the use of PCMIS, the patient record system.
+ Ensure that the Trust's databases are up to date and all clinical data is entered appropriately.
+ Collate staff records regarding training, annual leave and sickness leave etc.
+ Order team stationery through e-procurement and manage team's petty cash. To be responsible for raising and coding invoices under delegated responsibilities on both SharePoint and E-Procurement systems.
+ Manage Administrative Assistants in the team.
Please review the Job Description provided to have a full view of what is required for this position.
+ All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
+ Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
+ Employees are expected to undertake mandatory and statutory training related to their role.
+ We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
+ We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values - safe, caring and excellent.
+ Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
+ Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).
We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.
We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.
We actively support anti-racism, equality, diversity, and inclusion so, if you're excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.
We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community., The NHS Oxfordshire Talking Therapies Service is committed to providing accessible and confidential mental health support to our community. We pride ourselves on delivering high-quality care and ensuring that every interaction is handled with the utmost professionalism., Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application you are encouraged to read the "candidate guide to making an application" which is attached to all roles.

Please include details around qualifications (including years these were gained particularly if we need to assess for clinical roles that these are still valid) and ensure that the supporting statement is tailored to the role you are applying for and addresses the essential criteria found in the JD.
As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"
Our values are: "Caring, safe and excellent"
At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:
+ Excellent opportunities for career progression
+ Individual and Trust wide learning and development
+ 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
+ NHS Discount
+ Pension scheme
+ Lease car scheme
+ Employee Assistance Programme
+ Mental Health First Aiders
+ Staff accommodation (waiting lists may apply)
+ Staff networking and support groups