Senior Administrator

Senior Administrator - Key Role in Service Delivery and Client Support,

• Service & Process Management: Develop a deep understanding of our service areas and supervise all aspects of administration to ensure seamless daily operations. Review and improve processes to establish best practices that enhance service quality.
• Financial Oversight: Manage project funding and accounting, setting up accurate financial tracking systems and maintaining compliance with established standards.
• Volunteer Recruitment & Coordination: Recruit, onboard, and oversee a volunteer workforce, maintaining high standards of performance and service quality.
• Client & Data Management: Provide relevant, timely information to clients and visitors, maintain accurate client records, and uphold data confidentiality in line with QEF policies and GDPR.
• Reporting & Compliance: Generate monthly and quarterly reports, analyse key statistics from our database, and ensure deadlines are met. You'll play a central role in monitoring metrics and producing insights that drive improvement.
• Team Support & Special Projects: Collaborate on project planning, provide admin support, manage schedules, and coordinate staff training where needed.
The Senior Administrator role requires someone with strong organizational and interpersonal skills who can foster a supportive environment for both clients and staff, while managing the critical behind-the-scenes tasks that keep our service delivery running smoothly. BEING PART OF QEF MEANS
• Actively participating in learning, development and feedback opportunities.
• Promoting QEF's Equal Opportunities policy.
• Being an active team player.
• Being an ambassador of QEF's Values and Behaviours
- Everyone Matters, - Everyone Works Together, - Everyone Makes a Difference.

We're looking for a proactive Senior Administrator to lead the daily operations of our client-centred support services, including assessments and the Hubs Mobility Advice Service. This is a hands-on role ideal for a detail-oriented individual ready to make an impact by ensuring smooth, efficient service delivery and effective volunteer management.


• 25 days annual leave plus bank holidays (increasing with service)
• Pension and Life Assurance (4 times basic salary)
• Westfield Healthcare Cash back scheme and shopping discounts
• Free on-site parking
• Blue Light Card
• Range of training opportunities provided to ensure career development.