Senior Administrator
Guildford Borough Council, Guildford Park, Guildford
Senior Administrator
Salary not available. View on company website.
Guildford Borough Council, Guildford Park, Guildford
- Full time
- Temporary
- Onsite working
Posted 1 week ago, 7 Mar | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: f21334cd8cf3487e8a11b6585dbb193a
Full Job Description
- Guildford Borough Council seeks a highly organized administrator with a keen interest in finance, providing effective support across financial functions. Skilled in managing service requests, maintaining finance systems, and ensuring smooth daily operations. Customer-focused with a proactive approach to problem-solving and delivering high-quality
- administrative support. Duties and Responsibilities:
- Daily and historic suspense account clearing
- Downloading and reviewing the previous day's bank statements
- Process tells us once notifications
- Review and respond to transfers enquiries
- Open and sort post
- Set up Direct Debits
- Investigation and resolution of unpaid Direct Debits
- Manage recurring invoices (monthly, quarterly, annual) and subscriptions
- Debt Recovery - issuing letters
- Identify write offs
- Setup payment plans
- Manage and approve customer amendments/new customers
- Review and respond to internal & external inquiries
- Council Tax refunds
- Processing refunds
- Load manual payments
- Support with the payment runs
- Process general purchasing requests
- Bank Account Monitoring income allocations
- Card Payments Reconciliation
- Process card payment chargebacks
- Review banking queries
- Escalate of reconciliation issues to the Finance Specialists
- Bank Statement Analysis
- Carry out any additional duties or functions as may be requested by management
NVQ Level II Business Administration OR Customer Service OR three years' relevant administration experience - Previous administrative experience is advantageous.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational and time management skills.
- Excellent communication skills, both written and verbal.
- Attention to detail and ability to multitask.
- Ability to work independently and as part of a team.
- Relevant administrative or office-related qualifications are a plus.
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