We are looking a Senior Business Relationship Manager who has knowledge of payment services to manage our Digital Payment Services demand. This role is all about building good relationships to drive improvement in delivery of projects, products and services. You will liaise with stakeholders at all levels from request through to delivery, promoting transparency and identifying any need for improvements across the process. As a Business Relationship Manager, you will be a trusted partner to business areas, representing the users' digital needs and ensuring that these are communicated to the appropriate IT function. For this role, it would be helpful to have one of the following:

• ITIL 4 Foundation certification
• ITIL BRM certification
DWP. Digital with Purpose. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people. We deliver money on time and in the form that best works for our citizens so that they can use it to help address their specific needs.,
• Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support.
• Knowledge of a service management framework (e.g. ITIL) and proven experience in business relationship management. A champion of continual service improvement, actively improving and optimising current services.
• Understands how to work with stakeholders and contributes to improving stakeholder relationships.
• Establish professional relationships with a range of stakeholders. Collaborate with these to share information, resources and support.
• Work with others to identify areas for improvement and simplify processes to use fewer resources. Use technology where possible to increase efficiency.
• Communicate in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact. Ensure communication has a clear purpose and takes into account people's individual needs.
• Experience of understanding stakeholder, user, customer, supplier and partner needs through continual engagement and transparency., As a Business Relationship Manager, you will be a trusted partner to business areas, representing the users digital needs and ensuring that these are communicated to the appropriate IT function.
You'll inform business strategy in a positive and impactful way through reduction of costs, improvement of service issues, enhanced user experience through gaining your understanding and championing our departmental commitment to continuous improvement. You will support the Senior Business Relationship Manager in promoting products and services, signposting to subject matter experts, removing any blocks and generally managing the expectations of your stakeholders. Networking building across the department is key to success in this role. You will be comfortable challenging and influencing senior stakeholders, as well as share the information you've acquired through understanding the needs of users, customers, suppliers and partners.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance., Hybrid Working: We work a hybrid model - you'll spend some time working at home and some time collaborating face to face in a hub. Pay: We offer competitive pay of £42,614. Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%. Holidays: A generous leave package starting at 26 days rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes:
• An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100)
• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with 'I Can Be Me in DWP'
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities.
Process: We know your time is valuable so our application and selection process is just two stages