Full UK driving licence and access to a vehicle is essential (business mileage will be reimbursed) Looking for more than just a management role? Join a team that's reshaping how we support those in crisis. If you're passionate about frontline operations, innovative solutions, and leading a team that truly changes lives, apply now! We need you to join our High Intensity Use (HIU) Programme, an innovative initiative supporting individuals who frequently rely on urgent and emergency care. Many of the people we work with face complex challenges, including substance misuse, mental health struggles, and social isolation. This service is about changing lives, changing perceptions, and breaking barriers to recovery. Your expertise and leadership could be the key to helping someone regain control, rebuild resilience, and find hope. As a leader in this new service, you'll have the opportunity to shape its design and implementation from the ground up. Whether it's helping someone access treatment, find stable housing, or simply feel supported, your work will empower people to achieve what truly matters to them. This role is about more than just managing a service, it's about making a real difference. You'll be there in people's most vulnerable moments, witnessing the impact of your team's efforts first hand. Are you ready to lead with purpose? Could you drive real change? We want to hear from you! What does a day in the life of a Senior Casework Manager look like?

• Based in the community, you will work with a rolling caseload. You will help to identify and address unmet social needs that may be worsening physical and/or mental health. As well as supervising your team, you will hold your own caseload. You'll drive outcomes for service-users and the system while ensuring quality interventions.
• Supporting people who may have complex presentations, mental health, multiple long-term conditions, adverse traumatic experiences.
• Improving individuals' self-management techniques, focussing on strength-based interventions, leading to improved wellbeing and confidence. You will carefully monitor care co-ordination, advocating for access and addressing health inequalities. You will need to know how the system works and how to gain access for people who are falling through the gaps., We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network. Together, we are the world's emergency responders


• Qualification to degree level (or equivalent by experience).
• Casework experience delivering community based services within areas of alcohol and substance misuse and mental and physical health conditions. Experience developing person centred support plans, engaging in a trauma informed way and managing risk dynamically.
• Experience in management of staff, volunteers, services and projects, responding to and prioritising competing demands.
• Experience in health, social care, or a voluntary organisation, delivering quality services while driving improvements.
• Being authentic with an exceptionally strong ability to connect as people you will help are often suspicious of formality and offers of support. Resilience and motivation, demonstrating compassion, strong negotiation skills and patience.
  
  Sound like you? The closing date for your application is Sunday 20th April 2025. Please note we reserve the right to close the advert early.
Interviews will be a two stage process and both stages are expected to take place w/c 28th April, with the successful candidate being placed to start in the role at the beginning of June. In return for your dedication and expertise, what will you get?
• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Support our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.