Senior Change Officer

We have a fantastic opportunity for a dynamic and creative individual to join our Business Development & Change Team in Neighbourhoods & Housing, to help steer the service through a time of important and essential change in the social housing sector.
As a Senior Change Officer, you will play a critical role in leading the change projects necessary for the service to improve and succeed within the strengthened and much more rigorously regulated environment in which social housing now operates, following the introduction of the Social Housing (Regulation) Act 2023 and Consumer Standards Framework - all of which represent the biggest change to social housing in many years.
Change projects in N&H are varied, service-wide, and often complex. Examples of current projects with which the team is involved include: Compliance Management, Adaptations Case Management, Repairs Improvements, Modernization of the Independent Living Offer, Digital Technology for Routine Tenancy Visits, and many others.
The successful candidate will

Have experience in leading and delivering change projects, in a complex environment with multiple factors and many moving parts
Display excellent interpersonal skills and be able to work in a matrix-management style with colleagues from across our service, other Council services, and partners and suppliers, such as Procurement, ICT, Legal, KWL etc.
Provide a solid source of advice, guidance, and support to help operational delivery teams through periods of uncertainty and change
Have a positive attitude and put the customer and excellent social housing provision at the heart of everything you do

Importantly, you will form part of a very supportive, experienced, and friendly team of housing and change professionals, which works together to help managers and decision-makers across the service advance and adapt and provide the best customer-focused service possible., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .