To work within a Claims environment, processing and handling of new and existing Structural Warranty claims. You will manage your own caseload of claims within a delegated authority, aiding and supporting the Claims Team Leader and Head of Claims, liaising as necessary with Policyholders, Solicitors, Technical Surveyors and insurers, and operating strictly within FCA Regulations & Guidelines.,

• Answering calls and emails from Policyholders, providing advice on the claims process and an excellent customer experience at all times.
• To act as the main point of contact for Policyholders who have submitted a claim
• Collect accurate information and documents to proceed with a claim ensuring that all information is accurately recorded and maintained on the claim file.
• Assess a claim made by a policyholder fairly and consistently to ensure that correct coverage decisions are made.
• Proactively manage your own caseload of Structural Warranty claims, of medium to large value and complexity, ensuring they are correctly handled and that there is a fair and prompt settlement of any valid claims.
• Work with the Recoveries Team to highlight potential recovery and/or mitigation opportunities
• Set and maintain appropriate reserves throughout the lifecycle of all claims
• Handle claims declinatures and appeals
• Provide support and guidance to other members of the Claims Department
• Ensure the customer is treated fairly at all times
• Work closely with insurers and solicitors when needed
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.
• Regularly review and improve existing processes
• Undertake any other duties as reasonably required
  
  Experience as a Claims Handler within an insurance environment.
• Strong understanding of insurance principles, laws and regulations.
• Experience in dealing with large and complex property claims.
• Good knowledge of claims systems and procedures.
• An understanding of latent defects principles (desirable)
  
  Annual bonus
• Excellent pension scheme
• Private Medical Insurance
• Enhanced Maternity/Paternity leave (after 2 years' service)
• 25 days annual leave plus bank holidays