Senior Courier

As a Senior Courier with DHL, you will lead a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.

Your main responsibilities will be:

§ Lead and motivate a team of couriers who deliver and collect shipments with the required documentation, following our high standards and ensuring customer satisfaction.

§ Help your team to organise and prioritise their workload (including multiple route sort/Loop Management) to achieve maximum productivity and meet deadlines and SLAs.

§ Set and monitor KPI targets for your team and address any performance issues accordingly.

§ Ensure all couriers meet delivery exception targets for right time customer hit rate and manage underperformance accordingly.

§ Represent DHL in a professional and efficient manner to increase customer satisfaction.

§ Conduct daily briefs, PDs and debriefs with your team to keep them updated with company communications, processes, team, and general updates.