The Customer Insight Analyst will turn customer feedback into insights that can inform decision making. You will be working with our product and service colleagues to refine and shape our product and services portfolio; with our customer experience teams on the customer journey and experience; and with communications on brand perceptions and engagement., Requirements gathering - understand the needs of Innovate UK and how customer insight can support those needs
Stakeholder management and engagement - engage both internally and externally to determine and fulfil insight needs
Research design - design optimal research plans to deliver required needs
Fieldwork - design, implement and analyse using primarily quantitative data
Flexibility over delivery - work with external agencies to deliver insight and internally with insight platforms
Facilitation - facilitate workshops and interactive sessions to embed insights within organisation
Communication - compelling communication across written and verbal mediums to inspire change
Assurance and Quality - Apply recognised methodologies, ensuring quality in delivery and protection of data confidentiality
This is not an exhaustive list and you might be encouraged to undertake any other duties across the wider directorate, commensurate with the Band and level of responsibility of this post, for which the post holder has the key experience and/or training.

Educated to degree level in a relevant discipline, or equivalent experience. (S)
Significant experience in quantitative techniques, such as questionnaire design, programming online surveys and data analysis (S&I)
Customer Research Expertise: creating and analysing surveys and interpreting quantitative and qualitative data to inform business strategy (S&I)
Knowledge of how and when to apply specific techniques such as key driver analysis or net promoter score (I)
Able to present research and data visually and in a compelling way for Executive Level audiences (I)
Experience of implementing dashboards and data automation to make insights accessible (S&I)
Able to provide actionable recommendations based on customer insight to improve services such as product design, marketing or customer service (S&I)
Experience of cross functional collaboration, working with various teams (e.g. product, marketing, operations) to communicate insights and drive business solutions (S&I)
Desirable -

Coding in SQL, Python or similar (S)
Understanding of more advanced mathematical models used for insight generation such as regression, cluster analysis or conjoint (S)
Personal Qualities:

Curious about our customer and passionate about developing solutions (S&I)
Strong written and oral communication skills (S&I)
Close attention to detail (S)
Able to adapt to changing circumstances and adverse situations whilst remaining calm, reassuring others and maintaining performance. (S&I)
The ability to recognize, anticipate and effectively deal with existing or potential differences of opinion i.e. competing set of requirements. (I)
Apply new ideas and ways of doing things. Encourage and support innovations from others. Willing to experiment and follow ideas through to implementation. (I)
Competencies:

All team members demonstrate compatibility with and capability against our Core Competencies such as:

Thinking and Problem Solving - Stakeholder management - Communication skills - Influencing - Self-awareness/self-management - Strategic awareness - Working with others- Project management

The role holder will operate within the Innovate UK Customer Insight Team, which is part of the Products and Services Directorate. The customer Insight team is tasked with putting the customer at the heart of IUK's operation, through customer engagement and consultation.

We are passionate about helping the companies we fund and their partners to grow the UK economy and benefit quality of life. We are committed to making best use of the tax-payers money we allocate in innovation funding. We are putting collaboration at the heart of what we do, creating inward and outward facing processes and services that are user centric