Senior Housing Operations Manager

Are you ready to lead a team that's committed to delivering exceptional services to our customers? As our Senior Housing Operations Manager, you'll play a key role in ensuring that everything we do is in line with our values, regulations, and customer promise. You'll work closely with our Regional Director Jaine and collaborate across teams and specialisms to drive cleverly commercial decisions that boost both financial, operational and customer promise performance. Building strong, positive relationships internally and externally, you'll continuously seek ways to innovate and supercharge our results. This role is all about making a tangible difference - for our customers, our teams, and our communities. Typical day as a Senior Housing Operations Manager

• Championing a customer-centric culture, ensuring services are delivered to the highest standards and regulations.
• Leading the charge on financial performance, managing profit and loss accounts, and making cleverly commercial decisions that drive success.
• Collaborating with internal teams and external stakeholders to keep our homes and communities safe, welcoming, and well-maintained.
• Mentoring and coaching your team, fostering a high support/high challenge environment where everyone can thrive.
• Tackling challenges head-on, including handling complaints with care and using insights to continually improve our approach.
• Engaging in horizon scanning, sharing insights with your team to ensure everyone is aligned with our strategic goals and commercial focus.
You'll go home each day knowing that you have helped change our customers lives for the better, working for one of the top ten Great Place to Work in the UK.,
• Flexible working hours (or we're open to agreeing a work pattern with you)
• This is a community role, and you'll spend your time in our communities with your colleagues and customers, working from our offices and from your home too.
• Our Central region covers the Midlands and East, from Birmingham to Norfolk and everything in between!
• Able to use technology to communicate and collaborate
• You'll need an Enhanced DBS check done and we pay for that.
  
  Extensive experience leading high-performing housing or supported teams within a regulatory environment.
• A commercially sharp mindset with a proven track record in managing profit and loss accounts and driving supercharged performance.
• Deep knowledge of housing legislation and a commitment to customer service excellence.
• Strong leadership skills, with the ability to inspire and drive change, even in challenging situations.
• A collaborative spirit, with experience in working across teams and specialisms to deliver cleverly commercial and customer-focused outcomes.
• An exceptional relationship builder, skilled in forging strong, positive connections both within and outside the organisation.
To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!, Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

You'll join Jaine, our Regional Director, who joined us at Home Group earlier this year, but has more decades in the housing sector than she'd care to share (30+ years!). Jaine has two cats, one who adores her, the other hates her! And she's been on TV twice, on The One Show, and also The Weakest Link - although she didn't win the show she's certainly not the Weakest Link in housing! You'll also join our other Senior Ops Manager Zoe, who's been at Home Group for many years, and is a true example of 'Grow Our Own', so she's perfectly placed to be your buddy., Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!


• 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• Generous pension scheme with life insurance of 3x salary
• Colleagues really matters to us, that's why we're the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our benefits in detail on our website.