Starting ASAP (training days to start before Easter holidays 2025 - ideally completing a couple of weekends before the season commences). Zero hours contracts but there will be work available on weekends and throughout school holidays, including the winter period.,

• Activity Manager
• Deputy Activity Manager
• Activity Instructor
• Activity Assistant
• Receptionist
• Visitor Attraction Staff
External
• Members of the public
• School, youth and community groups
• Local landowners and farmers
What you'll be responsible for Your role will be to supervise activity staff; ensuring a high standard of health and safety at all times. Activity Centre's are open 7 days a week and you will be expected to work evenings, weekends and bank holidays. 1. Perform the role of Duty Instructor; this will include managing activity delivery, supervising the activity team on a day-to-day basis and ensuring the site is operating in accordance with DCWW Health and Safety Management systems. 2. Act as a role model for the activity team and assist with training and development of Activity Instructors and Activity Assistants to ensure they deliver high quality land and water-based activities to the public. 3. Take responsibility for the activity centre and activity team in the absence of the Activity Manager or Deputy Activity Manager. 4. Ensure the safety of all persons on site, including employees, participants of land and water-based activities and members of the public. Follow company procedures for reporting incidents. 5. Always apply the prescribed safe working practices in the delivery of all activities and ensure there is always written evidence of your compliance, in accordance with the Business Management System. 6. Present a professional attitude and appearance at all times, maintaining an excellent level of customer service and water safety. Communicate in an enthusiastic, knowledgeable and helpful way to visitors, projecting a positive image for Welsh Water at all times. 7. Ensure maintenance, repair, security and cleanliness of all activity equipment is of a continued high standard in order to exceed the requirements and expectations of our customers and ensure a constant supply of working kit throughout the season. 8. Ensure activity enquiries and group bookings are responded to professionally and in a timely manner. 9. Work with the Ranger team on reservoir safety and biosecuirty, and also the upkeep and tidiness of the site; litter picking, toilet cleaning, building and site maintenance. 10. Follow the routines for the timely opening and closing of the site, including cashing up tills, and operate the safe issue and return of all activity equipment. 11. Support conservation, educational, public access and recreational activities, open days and events. 12. Work collaboratively with third party organisations such as wildlife charities and volunteer groups. 13. Undertake any other duties as required to meet the needs of the business, including providing support to other departments (such as the café or Ranger team) when required.


• A Watersport National Governing Body qualification (e.g. RYA Senior Instructor, British Canoeing Coach, UKCC Level 2 Coach), or be working towards one of these, along with prior experience, Supervising and motivating a team
• Managing and implementing health & safety records and procedures
• Working with the general public
• Delivering water or land activities to individuals and groups of different ages and abilities
Knowledge & Skills
• Enthusiastic about putting our customers first every day
• Ability to work independently and on own initiative
• Excellent communication and interpersonal skills
• IT literate - we use a variety of computer systems which we will teach you
• Ability to communicate effectively in English
• Always honest and professional
  
  We have great benefits, including:
· Annual pay review · Staff Discounts at our visitor attractions · Full training given and uniform provided · Beautiful working location · Flexible working hours Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment. Dŵr Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT © Dŵr Cymru Cyf 2019.