Service Administrator

We have an exciting opportunity for a personable and effective Service Administrator to work in the Client Services function of the Queen's Veterinary School Hospital (QVSH). This is a full-time position that will take part in an early and late rota (hospital reception opening hours are currently Monday to Friday 8.00am - 6:00pm).

The Service Administrator is an integral part of the Small Animal Hospital and will support either the:- Surgical Team (Soft Tissue, Orthopaedics, Neurology and Oncology) or, the Medical Team (Medicine, Cardiology, Dermatology, Ophthalmology).

The Service Administrators support the delivery of specialist services across the hospital, underpinned by the front of house team. As part of the wider Client Service Team they will work alongside the Client Service Administrators to support the Small Animal Hospital Team, in support of its mission to deliver excellence in client service and clinical veterinary student teaching. Service Administrators will act as liaison between the front of house service and the services within the hospital to provide an enhanced service for both clients and vets. Ensuring that clients are billed accurately and promptly and that all communication and liaison with external parties is carried out efficiently and effectively.

The Service Administrator will aim to provide a first-class customer service in what can often be a very challenging environment. The role will involve supporting clients during difficult conversations including diagnosis of patients, treatment (or non-treatment) and subsequent payment of accounts.

Previous experience in a busy administrative role is essential. The ideal candidate should possess exceptional communication skills, experience with Microsoft Office programs, and the capacity to establish professional and effective working relationships with the broader team. The position requires exceptional organisational abilities, flexibility, and attention to detail.