Service Administrator

We are seeking a highly organised and detail-oriented Administrator to join our regional office in Redditch as a Service Administrator. The post holder will play a crucial role in providing administrative support to our Lift Maintenance and Repair department, providing support to the regional operations team in the delivery of exceptional customer service.

Main Duties:
-Provide a professional and courteous telephone service to internal and external customers.
-Schedule planned maintenance visits by Engineers, working closely with the Operations and Regional Managers.
-Co-ordinate and plan service engineer's planned and reactive works.
-To provide all customer paperwork in a timely manner.
-Usage of customer portals to ensure that the in-house service management system data is accurate .
-Process and verify all engineers' paperwork including accuracy of timesheets.
-Report to the Regional manager on planning/progress of Engineers' service routes.
-Provide administration assistance to all business units and the Regional Manager as required.

Previous experience in an office or administrative role is preferred
-Proficient computer skills, including knowledge of Microsoft Office
-Strong organisational skills with the ability to prioritise tasks effectively
-Excellent phone and communication skills
-Accurate data entry skills

Pickerings Lifts is a national, well established, privately owned, independent, leading lift specialist with 170 years' experience. Through our exceptional and motivated people, we work as one team to deliver outstanding customer service, exceptional engineering and first-class workmanship.

Competitive salary
-25 days holiday plus bank holidays, pro-rata
-Company sick pay
-Online company discount benefits site including 40% off cinema tickets & various gym discount.
-Contributory pension scheme.
-Training & development investments
-Contribution towards eye test and glasses.
-Free annual flu vaccination.
-Employee Assistance Programme (EAP).