We are recruiting for a Service Area Officer who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients. As a Service Area Officer you will be required to work across the New QE2 and Hertford County Hospital to ensure effective and timely patient flow and room utilization. You will be responsible for the appropriate placement of patients to clinical areas and for prompt escalation where there are any aspects of patient flow risks quality of care for patients. You will be responsible to the Operational Manager and will work within agreed processes. You will be required to Collate and submit information as requested regarding room capacity and the site position. To work within the Trust policies and procedures At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.Main duties of the job Work with the hospital teams to proactively identify and place patients in the right place and clinic at theright time. Monitor and escalate when appropriate lack of adherence to clinic start and finish times Monitor and work with the clinical teams to manage clinics that require an internal move. Ensure Nerve Centre, Seeker Lorenzo and other site systems are up to date with accurate information. Fulfil internal and external data collection and submissions.

At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now. We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda. We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.