The Service Coordinator will be responsible for managing and logging calls received from the client, ensuring all service requests are handled efficiently and effectively., As part of the Sourcing team, you will become the Subject Matter Expert for a variety of unique waste streams and suppliers, playing a crucial role in delivering waste services for one of our key customers.

You will be responsible for ensuring that all new service requests are allocated to the appropriate service partner, balancing cost, quality, and risk considerations. Additionally, you will oversee the compliant procurement of waste services across the UK, ensuring that all services are delivered in line with contractual SLAs., Responsibilities include the process and logging of client calls regarding sites and the accurate translation of these calls into engineering or FM solutions.
Identification of the most appropriate solution to the client request within the contractual process.
Build relationships with client and account delivery team.
Management and updating of associated software and programs (e.g. Maximo).
General administration duties.
Provide a professional and articulate helpdesk solution to the client.
Support the account delivery team from an administrative perspective.
Escalate any identified issues to line management and seek advice when needed

Previous experience in a customer service, contact centre or administrative role.
Call handling experience.
Proficient in Microsoft Office programmes.
Excellent communication skills.
Evidence of working within a team, supporting and working with others to reach organisational goals.
Organised with good planning ability, to organise / schedule events and activities.
Capability to understand and analyse statistical data.

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Based in a fully refurbished, smart, and modern office, this role offers a great working environment with a competitive salary for the area. ISS is known for its commitment to career development and progression, providing opportunities to grow within the business.