We are seeking a Service Development Manager to come and join our team! Reporting to the Head of Strategic Partnerships, this role is responsible for driving the development and implementation of property maintenance and repair service improvements. You will work closely with senior property delivery teams, external contract partners, and internal stakeholders to lead positive change in a high-paced environment.,

• Develop and implement strategic improvements in property maintenance and repairs services.
• Work alongside Heads of Property, Commercial Managers, and Strategic Partnering Managers to drive operational efficiencies.
• Provide expert guidance and support on business development initiatives within property delivery.
• Lead change management processes, ensuring smooth transitions and adoption across the organisation.
• Assess proposed initiatives, challenge assumptions, and add value to project developments.
• Support the design and implementation of new technology, providing training and documentation.
• Identify risks and issues, ensuring proactive resolution and management.
• Develop and maintain reporting tools, templates, and governance practices.
  
  Strong knowledge of property management, asset management, and compliance regulations (fire safety, asbestos, gas, electric, lifts, etc.).
• Proven experience in change management and business improvement within property/housing/construction.
• Ability to analyse and interpret data, ensuring data quality and governance.
• Strong communication and influencing skills, with the ability to engage with stakeholders at all levels.
• Experience in project management and business analysis, delivering strategic initiatives.
• Proficiency in MS Excel and IT systems to support data-driven decision-making.
• Commercial awareness with a focus on cost savings and service quality improvements.
• Ability to work effectively in fast-paced, high-volume environments.
  
  Our customers are at the heart of everything we do. So before coming together, we consulted with them and used their views to guide our merger. You can find out more about how we achieved this on either the Hanover or Anchor website.
Why we're better together: We're more efficient: Together we're a bigger, stronger and more resilient organisation, able to invest in new services and innovate to meet future needs. We're able to negotiate better contracts with suppliers and pool resources and expertise. Plus, this empowers us to give our customers greater value for money. You get more choice: Our customers now have a bigger range of housing and care options - while our colleagues have wider career choices. We know that quality services start with quality people so we work hard to be recognised as a leading employer to retain and attract the best in our industry. We have more influence: Coming together gives us greater influence in the communities we serve, influencing care and support locally and working with local authorities, health providers and the voluntary sector. Our experience opens doors, enabling us to be leading partners in Health and Wellbeing Boards and the NHS. We're also able to shape national policy and debates about ageing. Our expertise allows us to influence national policies for people in later life. Together, we're building on our reputations as strong and respected players with politicians, policy makers and the public. We'll lobby for the best policies for people in later life and work together with key organisations to secure them. Plus, we'll always ensure that the voices of older people are at the heart of the debate. More new homes around the country: As a bigger organisation we can access more investment to build more properties for people in later life than before. Our ambitious development plans include social rented, shared ownership and homes for sale. We're also a major provider of residential care.

Why Join Anchor?
• Opportunity to work for a purpose-driven organisation making a real impact in people's lives.
• Competitive salary and benefits package.
• Flexible working arrangements with remote/hybrid options.
• A supportive and collaborative work environment with opportunities for career development.
If you are passionate about delivering high-quality services and driving strategic improvements in property management, we would love to hear from you. Join us at Anchor and be part of a team committed to creating great places where people can love living in later life!