Service Manager

As a Service Manager, you'll have a role that's out of the ordinary. This role will be part of a team delivering a service to Babcock's customers providing this unique capability wherever they need it, globally. Day-to-day, you'll report to the Service Management Team Lead and play a pivotal role in supporting the contract to manage and operate Skynet, the UK Ministry of Defence's military satellite communications system and ground stations.

• Conducting service portfolio management including risk and profit and loss management.
• Internal and external stakeholder management.
• Facilitation of communications between service delivery, support, client representatives, and service management (issue management).
• Developing services for the service catalogue.
• Coordinating Service Level Agreements (SLA) and Operational Level Agreements (OLA).
• Coordinating customer satisfaction surveys, and leading actions plans to ensure continuous improvement.
This role is full time, 37 hours per week and provides hybrid working arrangements with 3 days onsite and 2 days working from home. However, there may be a possibility for flexibility at the managers discretion. You may also be required to work for longer periods onsite if the project demands.


• Previous experience in a services role and understanding of service life cycle is desirable.
• Understanding and/or experience of Information Technology Infrastructure Library V3 or V4 (desirable, though not essential).
• Understanding of commercial and/or satellite communications is advantageous for this role, though not essential.
• Experience of change management risk management., Project Management Qualification or Project Professional Qualification or equivalent (advantageous).
• Information Technology Infrastructure Library (advantageous).
• UK Driving Licence.
Security Clearance The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

At Babcock we're working to create a safe and secure world, together, and if you join us, you can play your part as a Service Manager at our Hawthorn, Corsham site.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk). What We Offer
• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
• Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing
• Flexible working - we give people more options to better integrate their work and personal life, whilst ensuring that business needs are met
• Potential to develop skills
Babcock International For over a century Babcock has helped to defend nations, protect communities and build a better world. To continue, we must adapt, advance and be a sustainable business with a shared goal.