Description Service Manager Engineering & Global Installation Services Hereford | £40,000 £50,000 + Bonus + Excellent Benefits
MonFri | 7:30am 5:00pm
Are you a highly organised Service Manager ready to step into a growing, dynamic environment with a global footprint?
Were on the lookout for an experienced leader who thrives in a fast-paced, hands-on environment, willing to take ownership of an established service team. This is your chance to shape the future of a company at the heart of major national infrastructure projects including Hinkley Point C while supporting a tight-knit, talented engineering team.
About the Role Youll be leading a calm and capable team of 5 engineers and 2 apprentices (with 2 more joining in September) all looking for a manager who gets it . Someone who doesnt delegate what they wouldnt do themselves, who brings structure, and who champions their success.
You'll be at the centre of:
Planning & Logistics : Coordinating global travel, installations, hotels, transport, and goods delivery (including EU import/export and commodity codes)
Team Development : Recruiting apprentices, mentoring, and leading from the front
Customer Excellence : Ensuring clients are never left waiting, reports dont go missing, and service is second to none
Operational Improvements : Taking manual, outdated processes (like 100+ pending LED reports) and streamlining them with Salesforce and new policies
Technical Oversight : Supporting engineers working across LEV systems, welding calibration, and machinery installation & maintenance
Key Responsibilities
Lead and support the service team to hit KPIs and deliver exceptional client outcomes
Own all aspects of service delivery from customer queries to post-installation reporting
Manage apprentice development, team structure, and recruitment
Oversee logistics for engineers' travel, accommodation, and goods shipping
Introduce and embed structured processes using Salesforce and other tools
Collaborate with other departments to keep service delivery aligned with business goals
Requirements Strong experience in a service leadership role (ideally in engineering, technical field services or installations)
A naturally organised, proactive approach to planning and coordination
Experience supporting remote teams and working cross-functionally
Confidence using or implementing CRM systems (Salesforce is a plus)
Passion for quality service, continuous improvement, and being hands-on
Benefits £40,000 £50,000 base salary
Quarterly bonus (5%25%)
Private medical healthcare
5x life insurance
Cycle to work scheme
25 days holiday + 8 bank holidays
Occasional travel may be required
If you're looking for a role where you can bring structure, leadership, and forward-thinking to a team that values respect, calmness, and getting the job done wed love to hear from you.