Service Planner

Salary Not Specified

Cargotec Corporation, Northallerton, North Yorkshire

Full time
Permanent
Onsite working

Posted today, 20 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: f2411a68e5764e0794e4174f3a98027f

Cargotec Corporation

Full Job Description

To provide administrative support to the CSC activities of the Service department.
To liaise with customers to provide a consistently high level of customer service and be able to respond and adapt in a demanding commercial environment.
Responding to customer enquiries for breakdowns and servicing.
Liaising with Depot, ASCs and Central Service team regarding all aspects of on-call or service contracts.
Depots are responsible for managing day to day tasks such as Scheduling, Service calls and timesheets of the FSE's.
Depots are responsible for maintaining the Field Service Engineers daily schedules, effectively dispatching of Engineers whilst ensuring all elements of works to be completed are supported.
Managing and controlling the maintenance service contract process, schedules and the respective administration or documentation process.
Depots will manage and control local inventory/ Parts required for Service appointments.
Raising quotes, estimates and invoices for chargeable work.
Assisting in the management of profitability and costs for the depot operations.
Providing technical support where possible.
Adhering to Company processes and procedures.
Observing all safety procedures and instructions and assisting in maintaining a safe working environment including the reporting of any accidents, hazards, near misses, defects or damages to Company equipment to your line manager or Health and Safety.
Carry out assigned tasks and duties in a safe manner, in accordance with instructions and in compliance with the company's safety rules / procedures and with regulations and codes of practice.
Support the company's efforts to reduce accidents / incidents by reporting unsafe actions or conditions and participating in Safety Walks, Safety Audits and 6S events etc. as required.

GCSE Level
Have demonstrable experience of providing excellent customer service, working in a fast paced commercial environment in an administrative role.
SAP system knowledge would be preferable but is not essential.
Possess good I.T. skills.
Have excellent written and verbal communication skills.
Be confident and comfortable interfacing with Customer, other departments and stakeholders.
Be self-motivated, capable of working under pressure, and able to operate with minimal supervision.
Be a good team player and flexible with regards to tasks performed.

As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.