Are you looking to contribute your skills in a dynamic and supportive environment? A fantastic opportunity to join our Service Support Team and be a part of the overall vision of Coventry & Rugby GP Alliance has become available, and we are currently seeking a driven and dedicated individual to fill the role of Service Support Centre Administrator. In this position, you will support us with achieving our goals, while also contributing to the overall success of our organisation. The post holder will be required to provide full and comprehensive administrative support to the overall Services Support Centre and more specifically, the Services Support Centre Team Leaders, Head of Clinical Patient Services, as well as other colleagues and health professionals across the organisation. If you're excited by the prospect of tackling new challenges, collaborating with a dynamic team, and helping shape the future of our organisation, we would love to hear from you! Apply today and take the first step toward an exciting new chapter in your career.Main duties of the job Provide high-quality administrative support across a number of services within Coventry and Rugby GP Alliance. Handle queries from GP practices, other healthcare providers, healthcare professionals, patients and members of the public in a professional and courteous manner, resolving any issues, providing feedback and communicating effectively. Deal with difficult callers, handling any objection and feedbacks. Deal with general enquiries at Electric Wharf and direct to the relevant team member by answering calls made to the main line. Assisting with postal services (e.g. using the franking machine, attending the post office and on occasion, delivering packs to patients homes). Monitor and action emails received into the shared mailboxes within the Services Support Centre. Monitor messages and calls received into the Services Support Centre shared admin phones. Build good working relationships with internal and external stakeholders. Assist with the recruitment of new staff members (e.g. GPs wishing to join a service, arranging inductions, setting up new users etc.) Ensure that shifts are advertised (e.g. using Lantum) for staff members to apply to within a timely manner. Ensure that applications for shifts are accepted and actioned within a timely manner. Set up clinics on clinical systems (EMIS) and update clinical systems and booking systems in the event of any staffing changes.

The Coventry and Rugby GP Alliance is a private company limited by shares, wholly owned by local Coventry and Rugby GP practices. As a GP led organisation, we represent 50 GP practice shareholders and cover nearly 420,000 patients. We describe our work in terms of Supporting, Innovating, Developing and Educating - we are on the S.I.D.E. of general practice and we have developed our Operational Plans to describe what we are going to do over this year to ensure that we continue to high quality, accessible and responsive services for both practices and patients. We take pride in offering a robust range of benefits to support our employees, including

• Pension Scheme: Access to the NHS pension scheme to secure your financial future.
• Blue Light Discounts: Take advantage of exclusive discounts available for our staff. After probation you can make a expense claim for the price of your blue light discount card and receive full reimbursement
• Employee Assistance Network: Access support through our employee advice network for personal and professional challenges 365 days a year 24/7
• Internal Awards: We recognise and celebrate the achievements of our staff through internal awards.
• Exclusive Discounts: Benefit from a variety of discounts that enhance your overall employee experience.
We are committed to creating a supportive and rewarding work environment for all our employees.