Shift Supervisor INTERNAL

The role will involve. Leading the Out of Hours operational team during shift, providing a safe, effective Out of Hours service to the health community in North Wales. Working without supervision and being responsible for motivating the team. Monitoring the work levels and staffing levels, at the call centre in the divisional area to ensure that the service meets the WAG National Quality Requirements in the Out of Hours; identifying when extra staff are required, taking into account the safety and welfare of the staff. Liaising with other shift supervisors across North Wales to ensure work is managed across North Wales. Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

North Wales GP Out of Hours East Division would like to invite applications for a part-time Shift Supervisor, to work from Deeside Community/ Wrexham Hospital. This post will be one day per month; applicant's shifts will cover weekends and bank holidays. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply., Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.,

• Relevant ECDL modules or willingness to complete
• Evidence of continued ongoing education
Desirable criteria
• Evidence of previous managerial experience
Experience Essential criteria
• Ability to work on own initiative and as part of team
• Experience of allocating staffing resources
• Experience of supervising staff
• Significant experience in the GP Out of hours when operational
• Previous experience of call handling in GP Out of Hours
Desirable criteria
• Experience of a similar role of scope and size
• Previous experience of working in a hospital environment or with health care professionals, Ability to work to strict deadlines and to prioritise tasks
• A thorough knowledge of the GP Out of Hours Service
• Competent in the use of IT packages including excel, word, outlook
• Competent in the use of Adastra Software
• Able to identify and analyse key information
Desirable criteria
• Ability to speak Welsh
• Knowledge of rotamaster administration and Netmaster, Excellent organisational skills
• Ability to co-ordinate and alter complex work schedules
• Analytical skills
• Ability to communicate important information clearly and accurately, to all grades of medical personnel
• Ability to work in a busy environment and to work on own initiative and as part of a team
• Willingness to learn new skills to meet the needs of the organisation
• Ability to use own initiative, whilst understanding the need to seek advice from seniors where necessary, Ability to travel
• Diplomacy & Confidentiality