Shop Manager Berkhamsted

The purpose of this role is to lead and manage a shop in an effective and efficient manner. To maximise shop and online revenue, deliver excellent customer service and provide a safe and engaging environment for its staff and customers

You will therefore need to demonstrate your abilities in the following areas:

Managing, motivating and developing all shop staff including a team of shop volunteers.

Maximising the sales and profitability of the shop.

Providing excellent customer service, providing a safe and healthy shop environment.

Acting as a Rennie Grove Peace ambassador within the community.

You'll lead and manage a team of direct reports, carrying out individual performance reviews and supporting their ongoing personal development through coaching and training.

You'll induct and train volunteers in aspect of shop operation, health and safety and customer service.

Working closely with the Volunteer services team you'll recruit, motivate and retain volunteers with the right skills to deliver organisational strategy.

You'll review how volunteers are recruited and make recommendations on how this can be improved to deliver the teams strategic aims.

You'll encourage volunteers to participate in Rennie Grove Peace special events and training opportunities.

You'll be an ambassador for Rennie Grove Peace, actively demonstrate our values with staff, customers and the local community.

At Rennie Grove Peace Hospice Care, we're all about making every moment matter for our patients and families, and you can play your part in that. We provide care and support for adults and children diagnosed with cancer and other life-limiting illness, and their families, visiting day and night. It's important work and, to make it all happen, we need talented and passionate people.