This is a pivotal role within the Operations team to provide a confidential and comprehensive patient centred service regarding patient flow. To support delivery of the Key Performance targets.
The post holder works with all adult inpatient services to support identification and placement of and patients appropriately and timely, working to agreed protocols and procedures.
The post holder will be expected to work with the minimum of supervision and co-ordinate his/her activities with the members of the Team in order that an efficient service is provided.
The post holder will be expected to spend periods of time working under his/her own initiative. The post holder will carry out the duties in such a way as to make a direct and positive contribution to the organisation of the work and to assist the Team to maximise the most effective bed management service. It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times., 1. Focus on patient flow through the emergency pathway
2. Sufficiently skilled in understanding the Emergency Department (ED) Clinical Quality Indicators including the criteria for 4 hour, 12 hour targets set nationally and support the specialist teams in ensuring flow is provided to achieve this
3. To support the allocation of beds in a proactive manner, considering patient safety at all times
4. Collate and record data daily relating to patient flow and performance in order to ensure the Trusts position is recorded both internally and externally as required
5. Interpret and convey information accurately and concisely and respond to changing priorities and conflicting demands in an effective manner and develop systems to improve effectiveness of the post
6. Ensure the nurse in charge, manager of the day and Clinical Site Manager is aware of the changing pressures within ED/MAU/SAU/MINORS and medical/specialised review requirements, 1. Responsibility for escalating delays to a patients journey across the organisation, to the relevant group
2. Actively assist in the organisation of urgent admissions and liaise with everyone involved in a professional and sensitive manner
3. Assist with the physical movement of patients around the organisation, if required, to support the delivery of good patient care and experience alongside delivery of the national standards of performance
4. national standards of performance
5. Coordinate the workload of the Transfer Team to ensure flow and delivery of National Targets
6. To be responsible to ensure that the current "Real Time" information of bed status is crucial at all times of the day to ensure patient experience is not compromised
7. Responsible for ensuring that a comprehensive updated AM/PM handover is communicated to the night team of the sites capacity as well as any issues giving detailed information, with accurate future flow across the site
8. Provision of an effective internal and external communication system with agencies including PTS, IDT and private ambulance service
9. The role of Medical Bed Capacity Manager for all specialities is taken daily from 15:00 - 19:30 and across all weekends and Bank Holidays
Skills
10. To work on own initiative by accurately recording and seeking information when not directly provided, within the scope of the role
11. Prioritises and multitasks within the demands of the role
12. Collaborative working across all groups within the organisation
13. To be sufficiently skilled in the use of internal and external databases to ensure correct recording of information required for internal and National reporting
14. Efficiently use CRRS, EPR, EMS, NHS England Data collections and most Microsoft packages
15. Negotiating and influencing skills
16. Ability to problem solve and take a 'think outside the box' approach
For further details please see the attached job description.
To ensure that we provide world-class patient care, UHCW recruits people that can demonstrate the Trust's Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a Values Based Interview/Assessment, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trust's Values and Behaviours which can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trust's Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
The Trust is committed to Equal Opportunities within the workplace. All vacancies will be considered for Job Share unless otherwise stated. All applicants who have a disability and who meet the minimum criteria for the job will be interviewed. Where a post has an overwhelming response, this Trust may use random selection in order to reduce numbers to interview, any disabled applicants will automatically be guaranteed an interview and will be exempt from this process.
In submitting an application form, you authorise University Hospital Coventry & Warwickshire NHS Trust to confirm from your previous or current NHS employer and other prior employers; previous NHS service details and personal data held about you, including Occupational Health data (inoculations and screening tests). This data will be transferred using NHS Electronic Staff Record and third-party systems via an automated process and only used for the purposes of obtaining and maintaining accurate employment records, should you be appointed to the post.
UHCW NHS Trust, by virtue of its Green Plan, is committed to ensuring that the way we provide services minimises the impact on the environment and the future health of the public e.g. zero waste to landfill, reducing our carbon footprint and increasing our recycling and reuse percentages.
If you are successful at interview you will receive a conditional offer of employment and we'll ask you for information so that we can carry out pre-employment checks. You must successfully complete all pre-employment checks to progress to a final unconditional offer.
We must confirm the identity of our staff and their right to work in the United Kingdom. We will ask you to submit proof of your identity and right to work documents via a secure digital platform approved by the Home Office, named TrustID. Alternatively, you may be asked to attend our office with original documents.
Depending on you level of exposure with patients you may be required to undertake a Standard or Enhanced DBS. The cost of this check will be charged to you and will be deducted from your salary over the first 3 months of employment at the current rate.
All correspondence will be sent by email; please check your account regularly including your Junk/SPAM folders

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.
We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.
Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.
We are proud to be recognised as a Pathway to Excellence® designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.
The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.