Skin Cancer Support Worker / Coordinator

An opportunity has arisen to become part of a dynamic trustwide specialist team. This will involve the care of Skin patients on the cancer pathway, in addition to supporting them living with and beyond a cancer diagnosis. The post holder will be an integral part of the nurse specialist team and compliance team, aiming to enhance patient experience through service delivery and development., Under the guidance and supervision of a registered practitioner, the post holder will support the care of Skin patients and their family, during their cancer journey through diagnosis, treatment and follow-up, into living with and beyond cancer.
This role involves provision of emotional and informational support, demonstrating respect of patients' diverse cultural backgrounds, whilst ensuring their privacy and dignity is maintained. This will involve telephone support of patients and their relatives/carers.
The role will involve supporting the Skin clinical nurse specialist team and the cancer compliance team.
The postholder will be required to provide administrative support and record-keeping, navigating and coordinating pathways, clinic maintenance and audit of nurse-led clinics, and ensuring clinic letters, prescriptions and appointments are relayed to patients in a timely and efficient manner.
The role will require liaison and effective communication with all members of the multi-disciplinary team, patients and carers to provide co-ordinated high-quality patient-centred care.
The post holder will play a key role in supporting the specialist nursing team to include providing evidence-based information and sign-posting to appropriate resources and completing of Holistic Needs Assessments., 1. Coordinate the care for a defined group of patients assessed by a registered practitioner as having care needs suitable for supported self-management
2. Coordinate any necessary assessments, investigations and appointments to:
a) Coordinate the monitoring process and facilitate feedback of results for non-complex cases
b) Coordinate the timely escalation of processes / the pathway for those with complex results from remote surveillance and monitoring investigations
3. Be able to refer and sign post to the clinical team as appropriate for complex decisions
4. Provide basic telephone advice where appropriate and sign post to other sources of support
5. Support and advise people in accessing appropriate information, by sign-posting to a variety of resources. Promote and educate towards a self-management approach, where appropriate.
6. Deliver patient-centred, self-management support and education as necessary, to non-complex patients
7. Document and monitor all aspects of input, care coordination and service delivery, supporting data collection for audit
8. Contribute to Holistic Needs Assessments and development of an individual Care Plan in line with practitioner guidance, protocols and procedures
9. Implement, monitor and review the Care Plan with the patient and carer, in line with standard operating procedures and protocols and modify as appropriate
10. Organise and prioritise the designated workload in relation to identified needs
11. Evaluate outcomes of care delivery with the registered practitioner
12. Coordinate and support, with a team approach, the Skin PTL patients
13. Coordinate handover with other teams, to facilitate safe and effective transition of care between services in order to provide seamless support for people
14. Support the role of the registered practitioner/clinical team to ensure high quality patient centred care delivered
15. Communicate and work collaboratively with all healthcare professionals both in the Hospital and Primary Care setting, including support agencies
16. Communicate directly with patients and carers demonstrating empathy, understanding, diplomacy, honesty and integrity
17. Support the planning, delivery and evaluation of a variety of self-management initiatives in collaboration with the relevant clinical teams and wider stakeholders. This may include participation in assessments, clinical workshops or health and well-being education-based events
18. Carry out general administration duties as required by the role
19. Act as an advocate and facilitator to resolve issues that may be perceived as barriers to care
20. Support and contribute to audit processes, governance, research and service development as deemed appropriate
Administrative
1. Provide administrative support to the Skin Cancer Service
2. Ensure Holistic Needs Assessments are entered onto the relevant IT system and patient Care Plans are created and given to the patient
3. Support the implementation of Stratified Pathways for invasive skin cancer patients and once implemented, maintain data input for navigating patients on this pathway
4. Provide support to the skin Clinical nursing for gathering of audit data and patient experience feedback
5. Collaborate and work closely with local providers of care and resources, including information resources; signposting and referring patients, as and when necessary, to relevant support services
6. Evaluate the range of channels used to provide information/ resources and review with all stakeholders, the need for further developments
7. Be responsible for ordering any relevant supplies and equipment
8. Input/record accurate data to enable reports to be produced on the outcomes of self-management interventions and resources
Professional
1. Communicate effectively with relevant MDT's and clinical teams to ensure that all appropriate cancer patients are identified for co-ordinated support, as assessed by health professionals
2. To work within agreed policies of East Kent Hospitals University NHS Foundation Trust
3. Work wtih the Trust wide Skin Cancer team in gaining patient experience feedback, communicating effectively with patients /care givers to aim to develop the service.
4. To be accountable for his/her practice and takes every reasonable opportunity to sustain and improve his/her knowledge and professional competence to include mandatory training as specified by East Kent Hospitals University NHS Foundation Trust
5. To be responsible for maintaining a personal portfolio to demonstrate professional development and training
6. To actively participate in any regional specialist meetings/groups to facilitate collaborative developments relevant to the role, 1. Contribute to clinical/IT teams reviews of implementation issues of the remote surveillance systems and support and contribute to solution identification and resolution
2. To be confident with use of IT software to support patients in using this to access Holistic Needs Assessments and stratified pathways
3. Demonstrate an awareness of limits of practice and seek appropriate support and guidance
4. Identify personal education needs and skills development with registered practitioner
5. Demonstrate self-directed learning, actively seeking role development opportunities to enhance practice, knowledge and role progression

We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 695,000 people.
Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.
We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day., Staff and patients from across East Kent Hospitals are the feature of the biggest NHS recruitment drive in its 70 year history. https://www.ekhuft.nhs.uk/patients-and-visitors/work-here/
Filmed in William Harvey and Queen Elizabeth The Queen Mother hospitals, the 'We are the NHS' campaign highlights the extraordinary work that staff across EKHUFT do every single day. As one of the largest hospital trusts in England, with five hospitals and community clinics serving a population of over one million people, EKHUFT was perfectly placed to demonstrate the care, cutting-edge treatments, research, innovations and life-saving operations that the campaign needed.
There are lots of great opportunities at East Kent Hospitals, where staff are caring and put patients first, innovation flourishes and you can develop your career. We're on an exciting journey of transformation. With a new Medical School at the centre of our community, a focus on research, clinical leadership and making our trust a rewarding and friendly place to work,
there's never been a better time to join us. To find out more about east Kent visit our website at. The Trust fully supports the SAS Doctors Charter and is committed to their development through its CPD Framework.
We'll close this job advert once we've received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on who are happy to help.
We have a relocation policy for eligible candidates, parking available at Trust sites but we encourage other options, like car sharing or public transport.
The Trust is committed to supporting flexible working to fulfil our pledge as part of The Trust's People Strategy to help staff to achieve a healthy work/life balance. Please speak with your Recruiting Manager for further information on how this can be managed alongside department expectations and requirements.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer facing roles.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
Applicants for eligible roles requiring Tier 2 sponsorship must meet UK Visas and Immigration eligibility criteria.
We operate a no-smoking policy on all our sites and grounds.