Soft FM Manager

The post of Soft FM Manager fulfils a functional role with the Estates and Facilities Department integrated with its arrangements for Corporate Management and Governance including all aspects of Risk Management related to Soft Facilities Management. The post holder is the senior estates professional (Intelligent Client) responsible to the Associate Director for Soft FM Services for the overall leadership and performance of soft facilities across the trust. Reporting to the Associate Director for Soft FM Services and as a senior manager of the Trust, the post holder's prime focus will be to manage all Soft FM monitoring processes, audits and challenge all performance aspect, adherence to the Trusts Construction Requirements and Project Co Proposals. The post holder will also be responsible for overall management of all aspects of the Trusts retained estates Soft FM services, ensuring the Trust's service specification requirements are met or exceeded. The post holder will be responsible for managing the financial performance of the services outlined above, contributing to the directorates annual cost improvement plans. The post holder will be a core member of the senior management team and will deputise for the Associate Director for Soft FM Services in times of absence for Estates and Facilities related matters.Main duties of the job Provide management and operational leadership for all Soft FM services providing advice and supervision regarding prevention, preparedness, response and management of activities. Ensure all activities are undertaken in a timely manner to enable the Trust to be compliant and meet regulatory requirements. Assist with building and maintaining resilience into all aspects of emergency preparedness by developing existing arrangements and creating new strategies and plans as required. Ensures the organisation can respond appropriately and as required to major incidents along with business continuity situations that maintain critical services against a wide range of abnormal events. Ensures compliance with the Estates and Facilities Emergency Manual with regards to MAJAX, Serious Untoward Incident Procedure, Estates On-call/Incident Management Handbook, Estates Major Incident Contingency Plans. Ensure that complaints are dealt with in line with Trust policy and expectations. This includes associated response and reporting on Ulysses. Ensure outsourced services provide complaint service solutions in accordance with the agreed service level specifications. Identify, lead and manage the strategy for continual improvement across all services under the Soft FM remit working with Project Co. and the service providers to implement the changes.

North London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.Our Five-Year Strategy

1. We will provide consistently high-quality care closer to home. 2. With our partners in North London and each borough we will ensure equity of outcome for all 3. We will offer great places to work, providing staff with supportive environment to deliver outstanding care. 4. We will be more effective as an organisation by pioneering research, quality improvement and technology. Why NLFT?

• We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.
• We promote flexible working and support staff with a range of health and wellbeing initiatives.
• NHS Discounts, generous annual leave and NHS pension scheme
• Excellent internal staff network
The post holder will be aligned with our Values:
• We Are Kind
• We Are Respectful
• We Work Together
• We Keep Things Simple
• We Empower
• We Are Proudly Diverse
In order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.