Soft Services Manager

Sodexo has a great opportunity for an experienced Soft Services Manager to join our established team working with our prestigious client on an iconic account at their Campus in Kingston Upon Thames. Joining our team at their site, you will effectively manage the Sodexo team and to ensure that exemplary facilities services are provided across the Kingston site, delivering operational excellence across Sodexo services, day to day will be cleaning, BSC logistics and the gym.In the absence of the FM Manager, you will take responsibility for all soft services and be the main point of contact for the site. The Soft Services Manager will manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets, delivering services in line with the business ethos and innovative solutions to the client's expectations whilst providing direction and expertise to the operating area by promoting Sodexo strategies and best business practices. You will work as part of a team ensuring high standards of service, customer satisfaction and contract retention, complying with Sodexo procedures, health & safety and all legislative requirements, ensuring service standards and deliver as customer focussed service as per agreed KPIs, taking responsibility for determining and delivering remedial action where the satisfaction level has not achieved target. Ensuring that cleaning and hygiene standards are understood by the team & implemented at all times, you will ensure that proper care is exercised in handling, operating, safeguarding and maintaining equipment & appliances under the control of the cleaning services and maintain inventory records. You will be responsible for all aspects of Health & Safety and the Environment on work activities to ensure actions comply in accordance with statutory and contractual requirements, completing to the standards of; Risk Assessments, COSHH Assessments, Vehicle Audit/Inspection and other H&S compliance and safety expected activities and undertake any other duties that may be required for the effective operation of the catering and cleaning services

Experience and knowledge requirement for this role:

• Experience of customer service and in particular customer relationship management
• It is essential that you have a pro-active attitude and can be flexible in relation to duties and working hours
• The job requires someone who can demonstrate that they have strong organisational and planning skills and have the ability to priorities and manage their time effectively
• The candidate must be able to work effectively without close supervision and must possess good organisational skills
• Experience of designing and delivering to targets to achieve quality standards, customer satisfaction and profit margins
• IT & systems literate, use of IT systems to provide/monitor data within the Quality Assurance and other management reporting systems
• Demonstrable success in developing and delivery stock control mechanisms
• Must always be approachable and a people person
• The ability to communicate clearly is essential
• Experience of delivering financial targets
• Comfortable providing presentations
• Experience with disciplinaries
• Good level of English & Maths
• Strong interest in fitness & gym
• Well experienced with MS packages (Spreadsheets and emails), IOSH qualification
• Health & Safety
• Full UK Drivers' Licence as the role will include travel to other sites
  
  Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you.
In addition, we offer:
• Flexible and dynamic work environment
• Competitive compensation
• Wide range of Employee benefits
• Access to ongoing training and development programs
• Countless opportunities to grow within the company
• Employees can opt to increase their employer contribution up to a maximum of 6% with an equal employee match
• Life Assurance Coverage
• Free car parking
• Onsite gym & restaurant with unlimited allowance
About Sodexo At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.