Solutions Engineer - Amazon

As a Solutions Engineer at Cisco supporting both Amazon's Corporate IT infrastructure and its Fulfillment Centers, you will be at the forefront of ensuring that one of the world's most dynamic companies operates seamlessly across its vast and complex global network. Your role will be pivotal in designing, implementing, and optimizing advanced technology solutions that power Amazon's corporate environments and its logistics operations. Amazon's Corporate IT infrastructure spans thousands of facilities worldwide, including offices, data centers, and research labs. These environments are integral to enabling seamless communication, collaboration, and productivity across the company. You will work closely with cross-functional teams to ensure that this infrastructure is robust, scalable, and secure, allowing Amazon to maintain its leadership in innovation and operational excellence. Simultaneously, you will support Amazon's Fulfillment Centers, the core of its global logistics network, where millions of customer orders are processed daily. These centers rely on innovative technologies to handle the storage, sorting, and shipping of products with unparalleled speed and precision. Your work will involve designing network infrastructure, integrating sophisticated automation and robotics systems, and ensuring that all systems within these high-demand environments are resilient and capable of supporting Amazon's logistics operations. Your dual focus on Corporate IT and Fulfillment Centers will require close collaboration with various teams. By demonstrating your deep technical knowledge and problem-solving skills, you will deliver solutions that meet the unique needs of each environment, from ensuring corporate systems are optimized for performance and security to enhancing the operational workflows in fulfillment centers. This role offers a unique opportunity to work on large-scale, high-impact projects that are central to Amazon's business. If you are passionate about working in a fast-paced, innovative environment and have a solid background in network engineering, automation, and IT infrastructure, this position will allow you to make a significant impact on the technological backbone of one of the world's most sophisticated companies. Additional Responsibilities Include: Technical Strategy Develop a deep understanding of Amazon's current and future architecture. Co-create, Co-develop and Co-innovate with Amazon on strategic engineering initiatives to enhance the efficiency, safety, and scalability of the Campus infrastructure and associated subsidiaries. Lead with an automation | programmability first attitude and sophisticated technologies to drive operational excellence. Cross-functional Collaboration Collaborate closely across the Amazon teams to understand business needs and translate them into engineering solutions. Build and expand on strong partnerships across Amazon (Engineering Leadership, Principal Architects, key decision makers) and Cisco (BU executives, Engineering key collaborators) to drive alignment and achieve common goals. Continuous Improvement Lead continuous improvement initiatives to optimize existing processes and methodologies. Offer solutions, not problems. Take calculative risks and learn from mistakes. Stay relevant, constantly evaluate and be a change agent! Lead by Example Foster a culture of curiosity, ownership, customer obsession, results oriented and earning trust by listening, speaking candidly, and treating everyone with respect. Maintain a safe and healthy environment. Who You'll Work With You will be working with the best-in-class Technical Sales team for one of the biggest Hyperscalers | Cloud Providers in the world - Amazon! You will collaborate and partner closely with the Amazon Client Director, Client Execs, Technical Account Managers, Solutions Engineers, Specialists, BU Product and Engineering teams, Services Sellers, CX Delivery teams, Partners and ASP-Web colleagues - to name a few! Who You Are You know how to establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within Amazon; understand Amazon's business model to help them identify an architecture and/or solution that provides return on investment. You have a sophisticated understanding of industry trends, including products and solutions - existing and new. You can articulate trade-offs between Cisco and competitor products. If you are passionate about technology, innovation, and driving operational excellence, we want to hear from you! Apply now and take the next step in your engineering career by working in a role that will allow you to work on the exciting responsibilities listed below:

• Customer Obsession: Proactively engage with Amazon's internal customers to deeply understand their IT and networking needs, delivering solutions that go above and beyond and enhance operational efficiency.
• Ownership: Take full responsibility for the end-to-end lifecycle of network solutions, ensuring they meet Amazon's high standards of performance and reliability.
• Invent and Simplify: Develop innovative solutions that simplify Amazon's sophisticated IT infrastructure, streamlining processes, and reducing operational overhead while maintaining high levels of security and scalability.
• Are Right, A Lot: Utilize your technical expertise and judgment to make informed decisions on network design and architecture, balancing short-term needs with long-term strategic goals to ensure the best outcomes for Amazon.
• Learn and Be Curious: Stay ahead of with the latest networking technologies and industry trends, continuously seeking out opportunities to enhance your knowledge and apply new insights to improve Amazon's IT infrastructure.
• Bias for Action: Respond quickly to emerging issues or opportunities within Amazon's infrastructure, driving swift and effective resolution to minimize downtime and ensure the continuous operation of critical systems.
• Dive Deep: Analyze the root causes of sophisticated networking issues, using data-driven insights to solve problems, identify areas for improvement, and implement solutions that address the underlying challenges.
• Deliver Results: Consistently deliver high-quality network solutions that meet or exceed performance metrics, contributing to Amazon's ability to maintain its position as a leader in technology and innovation.
  
  Bachelor's degree or equivalent experience in Engineering | Science or related field
• 5 or more years of engineering experience
• Strong technical background in one or more of the following areas of technology - Security, Enterprise Networking, Full Stack Observability, SDWAN
Preferred qualifications for this role:
• Understanding of automation, programmability, and observability tools such as grafana, a plus
• Advanced degree, CCIE or equivalent industry certifications, AWS certifications a plus
• Proven ability to lead cross-functional teams, get results, and manage sophisticated engineering projects.
• Excellent communication, interpersonal, and problem-solving skills.
• Commitment to continuous learning and staying abreast of industry trends and standard methodologies.
  
  Amazon is a global technology powerhouse, known for its relentless innovation and customer-centric approach. Founded as an online bookstore, Amazon has evolved into the biggest Hyperscaler in the world with a presence in e-commerce, cloud computing, digital streaming, and artificial intelligence. The company's expansive operations include a vast network of fulfillment centers, corporate offices, and technology hubs that serve millions of customers worldwide. Amazon's mission is to be Earth's most customer-centric company, where customers can find and discover anything they might want to buy online. This mission drives Amazon's commitment to offering the widest selection of products and services at competitive prices, backed by exceptional customer service and cutting-edge technology., #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!
Nearly every internet connection around the world touches Cisco. We're the Internet's optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out. We're helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We're helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other's backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.