Spa Reception Assistant Manager at Pennyhill Park

We're actively seeking a Spa Assistant Reception Manager to join our team in the award winning Spa at Pennyhill Park in Bagshot, Surrey. You will assist in the delivery and overseeing standards of guest care as well a being responsible for the overall running of the spa reception desk to ensure that all guests, members and day spa guests have the most enjoyable experience possible. The role incorporates duty management shifts, guest relations and managing feedback. The Spa is open seven days a week so flexibility is a must and is open from 6:00am and closes at 10:00pm so you would be expected to work a variety of shifts. Share, Here's an idea of what The Spa Assistant Reception Manager will be responsible for…

• The guest journey - ensuring the guest journey throughout the Spa is smooth
• Motivating and inspiring the spa reception team through training and coaching
• Ensuring the front of house environment is always looking it's best and everyone receives a warm welcome
• Creating processes and procedures in conjunction with the Spa Front of House Manager to ensure smooth running of all Spa Operations i.e SOP, health and safety, IT Systems.
• Up selling all retail and treatments to ensure maximum capture of revenue.
• Duty management shifts