Boeing Defence UK is looking for a site specialised System Administrator based in Middle Wallop, UK to support the onsite IT requirements, specifically delivering training services. This role will involve contributing to the delivery of projects and sustainment of a training environment and operational requirements of a large site. Local to site, you will be involved in system integration activities, hardware and software installation, configuration and disposition of workstations and networking to ensure the user experience is exceptional. Providing the local IT consultancy by engaging with the local community, ensuring advice and resolution is based on best practice and in line with the wider Boeing strategy. The successful candidate will be the primary point of contact ensuring the training environment and classrooms are available when classes are scheduled and the training experience is reliable. As the successful candidate, you will be responsible for delivering products and projects and providing technical support to a wide range of users and capabilities at all levels. Equally comfortable, confident and professional whether on the end of a phone or 'hands-on' at a desk, you will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels. Whilst you will be the sole IT representative onsite, you will be part of a larger delivery team where support and consultancy is available to ensure you have the tools and resources to deliver an excellent service. Position Responsibilities:

• Continuously looking for improvements to ensure services operated are aligned to industry best practice and Boeing enterprise best practices
• Responding to events, requests and incidents logged in management systems
• Working to well-defined SLAs & KPIs
• Supporting functional teams within the IT organisation, providing remote hands and collaboration where necessary
• Working closely with Infrastructure to help implement strategies and future roadmaps for the training environment
• Working with the site team to establish and support their operational requirements
• Identifying and raising technical challenges and limitations within the Apache Academy environment
• Providing IT support within the Apache Academy and globaly as and when required
• Preparing IT equipment to enable delivery of training courses
• Supporting of other sites remotely or in person supporting colleagues
• Asset and stock management
• Working in a Secure environment to strong security controls
  
  2+ years of experience in a customer service role
• Able to demonstrate excellent English oral and written communications skills
• Able to communicate with and support teammates, customers, and suppliers in a professional manner
• Able to demonstrate an aptitude for troubleshooting/problem solving general IT issues in a logical manner
• Basic IT experience preferably in a customer service role
Desirable knowledge/experience:
• Strong customer service skills
• Good understanding of Windows client Operating Systems
• Good attention to detail
• Laptop/desktop builds
  
  At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll. What Boeing offers you: The Boeing benefits package goes above and beyond, focusing on your physical, emotional, financial and social well-being. Here's a snapshot of what we offer:
• Competitive salary and annual incentive plans
• Continuous learning: You'll develop the approach and skills to navigate whatever comes next
• Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way
• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your ongoing personal and career development
• Access to Boeing's Well Being Programs, tool and incentives
• Parental leave options available