Sr.Support engineer, Alexa Communications

will become intimate with the architecture of our systems, support software rollouts, build internal tools, and exemplify operational excellence. /p p This is a great opportunity to join Amazons world-class technical team, working with really smart and self-driven engineers. You will be a major contributor in providing a better customer experience to millions of users worldwide. /p p As a Sr. Operations Support Engineer, your key responsibilities will include: /p ol li Learn and use groundbreaking technologies. /li li Apply advanced troubleshooting/debugging techniques to root cause incoming tickets. /li li Drive projects that improve support-related processes and automated incident resolution. /li li Develop internal tools, primarily in Ruby or Java. /li li Analyze service architecture, metrics/thresholds, and make recommendations to maximize system performance. /li li Mentor junior engineers and drive operational excellence initiatives across the Alexa organization. /li li

Balance support/ops requests with software development or systems engineering work while still having fun. /li /ol h3 BASIC QUALIFICATIONS /h3 p - 4+ years of software development, or 4+ years of technical support experience br/ - Experience troubleshooting and debugging technical systems br/ - Experience in Unix br/ - Experience scripting in modern programming languages br/ - Experience in agile/scrum or related collaborative workflow /p h3 PREFERRED QUALIFICATIONS /h3 p - Knowledge of distributed applications/enterprise applications br/ - Knowledge of UNIX/Linux operating system /p p Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit a href="#" this link /a for more information. /p p Amazon is committed to a

h3 Sr. Support Engineer, Alexa Communications /h3 p The Alexa Communications team's mission is to bring people closer together by enabling customers to use their Alexa-powered devices for convenient, natural, and expressive conversations with family and friends. Its still day 1 for our team and we want you to help us shape the future of voice-enabled technologies by raising the bar for operational performance and support across our organization. /p p Are you someone whos comfortable wearing many hats? Do you obsess about data, metrics, and scalability? Do you enjoy leveraging technology to automate daily operational activities? If so, were looking for you! /p p As a member of the Alexa Comms Ops team, you will act as a subject matter expert in systems availability, monitoring, and performance optimization. You will work directly with our development teams to identify and resolve primary causes of service impacting issues and implement mitigation to common failure scenarios. You