SSC Assistant Manager

Our Shared Service Centre team (SSC) provides essential support to a number of teams across our firm. As well as assisting on large-scale operations, beyond the capacity of a core specialist team, they provide the unparalleled expertise we need to keep moving forward. As part of this friendly department, you'll have the chance to work on exciting projects and develop your skillset. There's real opportunity, making it a great chance to use industry knowledge and experience to solve problems in your next career step, or it can be a place to learn if you're just starting out. If you want to work on important projects and explore your potential, we'll give you the friendly, supportive working environment to go far. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with., Our Shared Service Centre (SSC) is looking to recruit an experienced Assistant Manager to run the daily operations of the Corporate Tax Hub, covering key focus areas aligned to operations, people, stakeholders and commercial. With support from a team of operational team leaders and technical experts, you will oversee the day-to-day running of the Hub looking at every opportunity to maximise its effectiveness and efficiency in terms of providing a first-class service to our internal clients, as we continue to support the Firm's Tax Strategy. The Corporate Tax Hub provides a range of corporate tax compliance services to the Tax Stream and this role will be a crucial role to help support the growth and evolution of the Hub in providing more support to the Tax Stream as aligned to its long-term growth plan. Therefore, to achieve success in the role, we are looking for somebody with the right mix of demonstrable knowledge and experience across the following key focus areas: operations; people; stakeholders; and commercial. The Corporate Tax Hub is predominantly based in Liverpool. Your role will be based in Liverpool (currently a hybrid model of 2 office days per week) and you will be expected to travel to BDO offices nationwide as and when required. Responsibilities This will be a challenging and rewarding role where you will:

• Lead and manage a team of c50 people (with potential to grow) covering operational and technical skillsets: 3rd line manager with 5 direct reports in current organisational structure.
• Oversee the operations and output of the Corporate Tax Hub team to ensure deliverables are to the required time and quality and are within budget.
• Ensure that the firm's internal and external quality control procedures are adhered to.
• Strong interest in people development and learning (Conduct monthly 1-2-1's, along with mid/end year reviews and tracking effective objectives).
• Strong interest in improving operational effectiveness and efficiency of the Hub.
• Comfortable working independently or collaboratively and able to use own initiative with a particular focus on problem solving skills.
• Engage with BDO's regional client facing teams on operational performance (for example, quality and timeliness metrics and being point of contact/escalation).
• Engage with the Tax Stream's wider stakeholders across the Firm in promoting and driving further adoption of service take-up as well as utilising forecast information from across the business to allocate resources accordingly.
• Report monthly to stakeholders across the business on the Corporate Tax Hub's KPIs.
• Manage recruitment of additional or replacement Corporate Tax Hub team members.
• Support on-boarding of new service lines and other projects (i.e. Service Now).
  
  Demonstrable experience in operational management with teams of c50 FTE+, SLA delivery, quality management, planning & forecasting, and embedding the right culture.
• Strong interpersonal, communication, and influencing skills.
• Credible and confident to interact with stakeholders at senior level, providing appropriate challenge when required.
• Strong leadership and people manager: empathetic and encouraging style to support Team Leaders and their team members to excel in their roles.
• Excellent time management, organisation and prioritisation skills. Be able to lead by example and influence optimal performance of team.
• Ability to use own initiative and take a flexible approach.
Desirable:
• Specific business management or leadership qualification; and/or
• Sector experience in Professional Services; and/or
• Experience of performing or managing Accountancy or Tax related work.
You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.

We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams leading them., At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.