As a natural leader, you will be joining and leading our exceptional talented Highways Stakeholder & Engagement Team, which is a multi-channel, first point of contact service for a variety of internal and external customers. We provide a high quality of service delivery across a diverse range of services on behalf of Gloucestershire County Council Highways, across a centralised service area and across four (4) separate regional management areas. The service is provided through various channels both traditional and contemporary. The channels currently include Stakeholder, Engagement, Social Media and Communications, using face to face, phone, email, web-based enquiries and social media etc. Developments in technology will continue to underpin the work of the Service How you'll help make a difference… In your role of Manager/Team Leader you will be leading our exceptionally talented team and support the Manager for Key Partner - Relationship Management, Programme-Coordination, Stakeholder Management and Highways Customer and Emergency Services; you will lead and manage the team within the Highways Commissioning group, ensuring we deliver an efficient, accurate and consistent level of Highways Stakeholder Management & Engagement Services to all contacts dealt with both internally and externally including the range of key stakeholders, ensuring that appropriate service delivery standards and procedures are implemented and maintained. You will also assist in the development of and then maintain several Service Level Agreements across the Highways Commissioning Client Services portfolio.

As set out in the job profile, we will rely on your excellent leadership and organisational skills to ensure our service levels are maintained. We also need your customer-focused nature to help build working relationships across our organisation working with key stakeholders both internal and external, as well as our senior leadership, key partners all whilst working under tight deadlines and targets within an environment that requires understanding and ability to operate around political factors. To be successful you will need excellent social media and communication and people skills along with ability to ensure we deliver an efficient, accurate and consistent level of service., If you are a creative individual with the ability to lead, project mange and ensure that enquires are answered effectively, efficiently and in line with the Council's policies and procedures, we would like to hear from you., We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire's diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential. It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English. Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.

For all your hard work, you will receive the following.

• Flexible and agile working opportunities
• 25.5 days annual leave rising to 30.5 days after 5 years continuous service
• Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
• Family friendly employer offering benefits to help support you and your family
• Career development and qualification opportunities
• Supportive and positive working environment with regular, robust supervision
• Excellent Local Government Pension Scheme (LGPS)
• Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
• An in-house Occupational Health service
• Employee discount scheme
• Cycle to Work scheme
• Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)