Wincanton

Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. With over 20,000 colleagues across more than 200 sites and an 8,500 strong fleet of vehicles, we put our customers at the heart of everything we do. We are "Great people delivering sustainable supply chain value". With continued success and business growth Wincanton have the opportunity for a Store to home Clerk to join our team at Branston on a part time basis on a 3 months fixed term contract.

• This role is working any 5 out of 7 between 17:00 and 21:00, 20 hours per week.


• Salary £13104 per annum + 25% unsocial / weekend premium.

How will you contribute?

• Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery.


• Ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and promptly.


• Manage customer incident calls/emails through to completion.


• Chase information from 3rd party network.


• Ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed.


• Ensure all paperwork has been received and delivered as per the expected KPI/SLA.


• Demonstrate empathy with the customers as and when required.


• Ensure all procedures are adhered to and report all incidents of non-compliance.

Requirements

• Previous Customer Service experience or NVQ level 3 in Customer Service.


• Motivated and able to communicate clearly, both verbally and in written formats.


• Ability to work in a busy environment.


• Team player.


• Well organised, taking ownership of tasks and being able to work to detail.


• Educated to GCSE level or equivalent.


• Sound IT skills, knowledge of Microsoft Office applications.

Location: Staffordshire

Closing Date: 2025-03-14 23:59

Job Reference: 838279

Job Type: Store-to-home clerk part time FTC 3 months

Salary: £13104 per annum

Category: Secretarial, PAs, Administration

#s1-Gen

Previous Customer Service experience or NVQ level 3 in Customer Service. - Motivated and able to communicate clearly, both verbally and in written formats. - Ability to work in a busy environment. - Team player. - Well organised, taking ownership of tasks and being able to work to detail. - Educated to GCSE level or equivalent. - Sound IT skills, knowledge of Microsoft Office applications

Wincanton is a leading supply chain partner for British business, providing supply chain solutions up and down the country. With over 20,000 colleagues across more than 200 sites and an 8,500 strong fleet of vehicles, we put our customers at the heart of everything we do. We are "Great people delivering sustainable supply chain value". With continued success and business growth Wincanton have the opportunity for a Store to home Clerk to join our team at Branston on a part time basis on a 3 months fixed term contract. - This role is working any 5 out of 7 between 17:00 and 21:00, 20 hours per week. - Salary £13104 per annum + 25% unsocial / weekend premium How will you contribute? - Working as part of a team the post-holder will need to work alongside colleagues sharing their experience and knowledge to provide customers with a high level of service delivery. - Ensure that all incoming calls are answered in line with the SLA criteria and are dealt with appropriately and
promptly. - Manage customer incident calls/emails through to completion. - Chase information from 3rd party network. - Ensure the accurate maintenance of specific spreadsheets as and when determined necessary are completed. - Ensure all paperwork has been received and delivered as per the expected KPI/SLA. - Demonstrate empathy with the customers as and when required. - Ensure all procedures are adhered to and report all incidents of non-compliance.

12011

£13104 per annum

Secretarial, PAs, Administration

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