We are Newcastle University Students' Union (NUSU) - an innovative, and student-led organisation dedicated to making the university experience unforgettable. As a charity, we are committed to enriching student life through exciting opportunities, wellbeing support, and championing the student voice. Working closely with Newcastle University, we're right at the heart of campus, offering a dynamic space that includes a live music venue, bar, supermarket, merchandise shop, food outlets, study spaces, and more. Our Advice Team is part of the Advocacy and Wellbeing Department, delivering high-quality support to students. You can find out more about our work on the Advice webpages and the Support and Advice Hub webpages. The role: Are you passionate about empowering students and helping them navigate challenges during their studies? We're looking for an empathetic and organised Student Adviser (Academic) to provide specialist impartial information, advice, representation and casework support. You will help students understand their rights, make informed decisions, and access the support they need. You will report to the Advice Manager and work under the direction of the Head of Advocacy and Wellbeing. We are committed to your professional growth and will support you with development opportunities. Key responsibilities: As the Student Adviser (Academic) you will:

• Provide impartial and specialist academic advice.
• Ensure clients have the appropriate advice & accurate information to make informed choices and access support.
• Undertake detailed casework, including negotiation, advocacy and representation, for clients to assist Newcastle University students in overcoming problems & issues.
• Deliver training and attend relevant training to stay up to date with students' rights and University policies.
• Maintain confidential and accurate case records in line with Data Protection/GDPR and service standards.
• Promote the Support & Advice Hub and liaise with the University and other agencies.
• Identify and escalate safeguarding concerns where necessary.
• Champion NUSU's Equality & Diversity Policy in all aspects of the role.
  
  Educated to degree level or experience in the relevant field
• Professional qualification or substantial experience in a specialist field of advice
• Detailed knowledge of student issues, rights and entitlements in one of more advice areas
• Detailed knowledge of the support services available to students within higher education and externally.
Skills & Experience:
• Excellent communication organisation and mediation skills
• Ability to manage assess and prioritise casework
• Experience in an advice and advocacy environment
• Experience of undertaking casework to a representation level.
  
  At NUSU, we are committed to creating a diverse, inclusive, and equitable environment where everyone can thrive. We celebrate and value the differences that make each person unique and strive to create a workplace that reflects the diverse communities we serve.
  
  At NUSU, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy:
30 days holiday (plus bank holidays) An extra 4 days off at Christmas Mental health and wellbeing support Employer pension contribution (4%) No dress code - be yourself at work! A culture that promotes work-life balance Exclusive student and staff discounts Paid time off for volunteering and charity work Subsidised food in our Co-op shop and Wetherspoons bar