Supervisor - Chinoiserie - Jumeirah Carlton Tower

An opportunity has arisen for a Supervisor to join our team in Chinoiserie at Jumeirah Carlton Tower.

• The main duties and responsibilities of this role are:
• Oversee operations to ensure smooth daily functions.
• Ensure staff maintain luxury service standards.
• Train and mentor team members on procedures and service.
• Ensure compliance with health, safety, and brand standards.
• Monitor team performance and meet service goals.
• Regularly inspect for cleanliness and quality.
• Handle complaints and resolve problems swiftly.
• Coordinate with departments for operational efficiency.
• Manage inventory and supplies within budget.
• Prepare and submit reports to senior management.
  
  The ideal candidate for this position will have the following experience and qualifications:
• Minimum 1 years of experience in a supervisory role within a luxury hotel or high-end hospitality environment.
• Proven ability to manage, motivate, and develop a team, with a focus on delivering exceptional guest experiences.
• Deep understanding of luxury service standards and guest expectations, with a focus on exceeding them.
• Strong verbal and written communication skills for effective interaction with staff, management, and guests.
• High level of accuracy in overseeing daily operations, inspections, and reports, with an eye for luxury standards.
• Experience managing multiple tasks and responsibilities in a fast-paced, high-pressure environment.
  
  For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. Situated in the heart of Knightsbridge, one of London's most exclusive neighborhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city's largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…
• Competitive salary + excellent service charge
• 28 holidays inclusive of Bank Holidays
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Life insurance
• Next pension
• Jumeirah perks website access - discount
• F&B and Spa treatment discount
• One and a half times pay for work during bank holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits - Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme