As the first point of contact for the telecommunication service of Alderhey. Operators are responsible for providing a responsive and efficient switchboard / information service 24/7 to all service users. To carry out all aspects of responsibilities and duties in a pleasant and courteous manner at all times to all service users. Operators are required to use their own initiative when dealing with situations outside the parameters of procedures. Altering work patterns when procedures change., To be accountable for being the first point of contact for receiving and distributing incoming calls from the General public, GP's, etc. on incoming exchange lines and from internal staff together with various networked link lines. To connect internal extensions to outgoing exchange lines in accordance with the equipment and operating procedures incorporated at the site. To respond in accordance with the designated written procedures when dealing with emergency / non-emergency requests including:

• Major Incident Procedure
• Paediatric Cardiac Arrest
• Adult Cardiac Arrest
• Helicopter team planned/unplanned
• Fire Alarms
• Trauma Team Requests
• Cardiac theatre team requests
• Lift Failure Alarms
• Suspect Package Alerts
• Medical gas alarms
• Power failure
• Switchboard failure
• Child abduction
• Out of hours booking transport (Eg taxi's)
• To replace bleep / pager batteries as necessary and provide the appropriate instruction and demonstration of the bleep / pager functionality to all new users as required. To be accountable for the implementation of the switchboard / telecommunication management centre agreed standard operational procedure (SOP) to ensure the continuity of service. To maintain confidentiality at all times of any information received whilst undertaking telephony duties in accordance with Alder Hey's Policies and Procedures. Booking of out of hours transport (taxi) within accordance to the transport policy in accordance with Alder Hey's Policies and Procedures.
  
  To participate in the promotion of a positive approach within the department ensuring good and effective communication with all team members and management.