Provide business support for a set of Network Rail applications.

What will you be doing?

· Maintain and update reference data for a set of Network Applications to preserve and promote their accuracy, completeness and integrity.

· Manage the creation, transfer and validation of data to and between Network Rail and external systems

· Assist with the implementation of systems development by conducting user acceptance testing

· Assist The Systems Support Analyst in the provision of business support.

· Manage the Service Now call system on behalf of the team, allocating calls to the appropriate team member.

· Monitor performance and availability of a set of Network Rail applications on behalf of business users

· Provide system administration with regard to access, security, and reporting.

· Assist in the identification and implementation of quality and efficiency improvement/change initiatives.

· Undertake the role in a way that is consistent with and reinforces Network Rail's values and behaviours.

· Strong experience of working in a business support environment.

· Good analytical skills in a technical or systems related environment.

· Educated to A level standard or equivalent.

· High level of computer literacy including ability to query and manipulate data.

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers. Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it's the catalyst for progress, especially in an ever-demanding industry where change is a constant.

You can visit Evenbreaks Career Hive for advice on accessibility support if you're unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

We're an organisation where people matter. We matter to millions.

We offer excellent benefits, including:

Generous annual leave (28 days plus statutory days), with the option to buy/sell days.

Defined benefit pension scheme.

75% subsidy on rail and underground season tickets.

Up to 75% off leisure travel for you and your family (subject to terms and conditions)

️ Interest-free travel loan for train and car park season tickets.

Discounts at stations with your Network Rail pass.

Flexible/hybrid working arrangements.

️ Volunteer leave to make a positive impact.

Healthcare Scheme, GymPass discounts, Cycle to work plus more.

We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments