To support the Service Manager with contract delivery including quality, people and client. Demonstrate senior and leadership abilities as maybe required to deputise for service manager during busier periods. Responsible for the allocation of workloads ensuring contracts are prioritised in line with the project plans. Responsible for the day-to-day management of the processors, conducting monthly one to ones. Continual improvement of the team. This should include identifying areas of development and working with the senior on how to improve.

Demonstrate exceptional motivational skills. Must have up to date technical knowledge of the legislation associated with contract delivery, be able to process and quality check work if required. Must fully understand the detail of the contract/s for which they are responsible. Maintain excellent attendance levels in line with NEC's attendance policy. Maintain an excellent attitude within the Business Centre, acting as an ambassador at all levels, taking on additional duties as and when required. Available full time between the hours of 09:00 - 17:00. Qualifications Revenues experienced Training and mentoring experience. Complaints handling experience. Candidate to be able to work from Hartlepool office hybrid Candidates must be eligible to live and work in the UK and provide valid right to work in the UK., Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required. All offers are subject to satisfactory vetting, financial probity checks and reference checks. A Disclosure Barring Service (DBS) check will be required and dependent on the role further checks may be required.

Employees of NEC are entitled to the following Company funded benefits:

• Single Private Medical Cover (with the option to select family cover at an additional cost)
• 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days
• 4 x basic salary life assurance cover
• A Group Pension Plan with fantastic employer contributions
• A selection of tax efficient flexible benefits to suit your individual needs
• The role offers a competitive salary.