The postholder will work within the Trust's Outpatient Booking Centre, providing essential support to the management team in relation to outpatient booking services.
The postholder will manage and operate the partial or full-booking process for identified outpatient specialties, ensuring patients booked into appointments within local, regional and national outpatient access targets including RTT. To monitor progress of team members and ensure that booking processes are adhered to, Be responsible for the operational management of a given team of administration staff in the Outpatient Booking Team
To work as part of a team ensuring that patients are booked efficiently.
Be involved in the recruitment of new staff
Be involved in the initiation and subsequent training of newly appointed staff.
Undertake staff appraisals in conjunction with the management team to identify development and training needs.
Attend regular meetings with Outpatient Booking team staff : to information is cascaded
Customer Service
To ensure that patients/caller needs are met wit
To deal sympathetically with distressed patients, including difficult conversations with patients and carers.
To deal with patient complaints and signpost where appropriate.
Waiting List Management
To manage data alongside the management team identifying issues with capacity using relevant Trust IT systems
To liaise with GP practices to retrieve missing referrals or gain additional information
To cross-cover other specialties as required..
To retrieve and update information on the Trust's computer systems, including ERS. This will include updating revised admission dates, and any change to the patients demographic details, name address GP etc.
Be aware of and ensure correct booking processes are being followed e.g. direct booking/partial booking.

Working for our organisation
At the RUH we put people at the heart of what we do, working together as one team to make a difference for our patients, each other, and our community. No matter what your role is, we value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.
We are proud to be in the top 20 best hospitals to work for in the country.
We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.
A culture of learning, developing and innovating is the thread that runs throughout our whole organisation. We want to support you to thrive, taking your career to its full potential.
We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual and financial wellbeing. We've even got a pool!
We are committed to supporting you and hope you want to join our team. In the meantime, find out more about living and working the beautiful historic city of Bath, learn about our extensive package of staff benefits, and read about how we're providing healthcare fit for the future with the landmark Dyson Cancer Centre and our passion for research.