Team Leader - Customer Connect Team

We are looking for a skilled and motivated worker to undertake the role of a Team Leader the purpose of this role is:

• To provide support and guidance to a team of Care Navigators and Customer Advocates, including supervisory functions
• To support with and manage customer contacts-taking action to ensure the right support is provided to maintain or improve the well-being of the person
• To act as a point of contact to Health and Social Care professionals and general public
• To support and undertake an initial triage to determine the requirements of a person to ensure the person receives the right type and level of care and Support to meet the persons needs
• To liaise with a range of providers in order to highlight potential support or interventions that they may be able to offer that could meet the persons needs.
• To chair meetings supporting system flow
• You will help to support both the community as well as the hospital in progressing referrals to the appropriate services, helping to prevent any unnecessary admission to hospital ensuring the customer receives the right level of care and support to meet their needs, you will also support services during extreme pressure helping to achieve a positive outcome for the customer.
We are looking for a suitably skilled individual, who has experience in this field of office-based work. You should have excellent written and communication skills, problem solving and decision making experience, good IT and typing skills is essential as well as having a good understanding of Social Care issues and situations including safeguarding. The role is Monday to Friday. This is an ideal opportunity for applicants with a passion for providing first-class customer service and who want to be at the forefront of the interface between health and social care. Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the online application form, as this information is used to select candidates for interview. Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs. Please check your email inbox after the closing date for notification as you will not be notified by any other means. Please remember to check your junk/spam folder. We will contact candidates to arrange an appropriate time to carry out an interview. If you are successful following the interview process appointments will be made subject to two satisfactory references and DBS check. For more information on Sunderland Care and Support, please visit our website; https://sunderlandcareandsupport.co.uk/ Supporting documents SPA-Job Description-Team Lead-Grade 5- july 24.docx (45.01 KB) PersonSpec SPOC G5 Team Lead July 24.doc (79.0 KB) Privacy Notice.pdf (97.64 KB) Mission Statement and Values.pdf (34.97 KB) Information for candidates.pdf (68.04 KB) SCAS Employee Benefits List FINAL.pdf (729.66 KB)

Sunderland Care and Support is one of the largest providers of social care services within the North East delivering a range of service on behalf of Sunderland City Council. We provide person centred innovative services that improve the lives of the people we serve. Our mission is to provide customers with the care and support they need to live happy, healthy and successful lives. We value all our staff and believe investing in them through training and development forms the foundation to deliver excellence in care. A job with us not only makes a difference to our customers lives but can also be lifechanging for you. Sunderland Care and Support, work closely with Adult Social Care to support professionals and customers who contact Adult Social Care as they require advice or support regarding appropriate solutions to their social care and support needs