In this role, as the Technical Account Manager you will drive overall client satisfaction based on consistent delivery of a total GE Healthcare solution. In this position, you'll b responsible for providing the client with a single point of contact for all service operations, developing a strategy to ensure client retention and growth through close interaction with the commercial sales teams and furthering GEHC's asset management objectives.,

• Provide direction to our resources to meet/exceed contractual obligations with a primary focus on Biomedical and Imaging Services.
• Work with the GEHC businesses and account management team to ensure clear communication throughout the enterprise.
• Deliver value through creation of a client lifecycle strategy and annual operating rhythm that incorporates maintenance, inventory management, asset utilization and capital planning.
• Drive partnership through developing director and executive level review reports and facilitating meetings that focus on GE's recommendations/solutions to improve hospital operations.
• Function as the single point of contact for the hospital/system to drive timely resolution of issues.
• Benchmark key metrics and direct the collection of data to demonstrate value.
• Ensure timely contract renewals and warranty conversions.
• Aid sales processes to drive growth.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required.
  
  Bachelor's degree or equivalent.
• Project/Program Management or Service Leadership experience.
• Strong communication skills to synthesize complex issues and communicate clearly.
• Demonstrated ability to energize, develop, and build rapport at all levels within an organization.
• Willingness to travel extensively across the UK.
Desired skills
• Strong analytical skills and business acumen (i.e. knowledge of healthcare service lines.
• Profit & Loss centers, balance sheets, capital & operational planning).
• Experience working in the Healthcare industry including interaction with hospital administration (i.e. account management, relationship-building experience).
• Experience in client-facing role such as consulting, project management, or process improvement (Six Sigma/ LEAN) while serving as advocate for client's needs.
• GE Healthcare Services experience (Clinical Services/Biomed, Radiology, Cardiology, Life Support Systems, Monitoring, Ultrasound, Information Technology).
• Experience working in a highly-matrixed environment, effectively influencing and persuading others to achieve GEHC goals defined in client growth strategy.
• Experience anticipating challenges or roadblocks and successfully mitigating those risks while achieving desired outcomes for client and GEHC.
• Experience maintaining flexible approach when faced with business or client course corrections (i.e. client cost-out initiatives, industry economic conditions, etc.).
• Experience working with GEHC and Multi-Vendor products and servicing.
  
  GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.