We are seeking a dedicated and experienced Technical Support Officer to join our Highway Operations Team. The Highway Operations Team are responsible for planning and organising repairs to the highway and responding to enquiries from our residents and road users

In this role, you will; will provide essential technical support to the Highways Engineering function. This role involves undertaking technical assessments and activities., Manage team mailboxes, triage, and respond to requests and enquiries with minimal support, escalating complex or unusual requests to the team manager or lead engineers
Plan and prepare communication and consultation activities with the public, councillors, contractors, colleagues, and businesses
Review and update processes and systems, including the website, ensuring appropriate use of case or site notes and other records within information sharing protocols and record-keeping policies.
Ensure compliance with the Council's Comprehensive Equality Policy and all relevant Health & Safety legislation, undertaking risk assessments and preparing Health & Safety plans as necessary.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

This position is currently based at our Castlewood offices in Clevedon. Please be advised that this office will be closing in 2025. Consultation is currently underway to determine the new location for colleagues based in Castlewood. This will be at Weston-super-Mare or within North Somerset.

Work Style

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.

This role falls into the category of Select Workstyle Type which means you can expect to work in the following way:

2-3 days in the office
Works both from home and the office, depending on the task at hand.
Training is provided to help balance work-life and manage time effectively, with an emphasis on communication for team touchpoints and planning in-office days for collaboration.

We are looking for an individual who is passionate about highways and customer care, and who possesses the following skills and experience, Vocational qualification or experience to NVQ3 or NVQ4 or above, relevant to one or more service areas such as geography, business administration, or accounting.
Ability to prepare and present evidence information and confidently
Knowledge and understanding of technical standards, safe working practices, and legislation for service areas, including Local Government procedures in working with partner agencies.
Ability to manage and organise own work to meet agreed deadlines.

Desirable Criteria:

Significant practical experience within a public sector service area, providing a variety of technical skills and a sound understanding of relevant standards, legal responsibilities, work practices, and processes.
Knowledge and understanding of technical standards, safe working practices, and legislation for service areas, including Local Government procedures in working with partner agencies., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

Competitive salary and benefits
Flexible working arrangements
Local Government Pension
Opportunities for professional development
Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
Opportunity to purchase up to an additional 10 days annual leave each year
Dedicated in house Wellbeing Team
Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.