Technology Operations Manager

The Technology Operations Manager will report directly to the CIO and be responsible for activities critical to the day-to-day operation of the function including diary management, governance, performance management, staff communication and engagement, development and optimisation of MI and the execution of non-technology projects and initiatives.,

• Manage the diary of the CIO.
• Implement and oversee a refreshed governance structure that reflects the full breath of the functions' services, provides expertise and direction over strategic and critical activities and helps effectively manage risk including the development of Terms of References for critical meetings including the CIO's SLT, Risk Committee and others.
• Work closely with HR and Procurement teams to coordinate performance management activities department wide including 3rd party supplier reviews (QBRs).
• Develop the agenda for various meetings including the CIO's SLT, all staff meetings and offsites and circulate minutes and actions following meetings. Also ensure key messages are disseminated into departmental meetings.
• Develop a MI strategy for the function, working with the Data team to develop relevant and timely MI that can be used across the refreshed governance structure to effectively run the function, make data driven decisions and timely interventions and over time improve the functions overall performance through impactful solutions.
• Develop a communications and engagement plan for the function ensuring:
+ feedback received from staff as part of the annual pulse survey is incorporated into an improvement plan, with progress regularly tracked and reported on. + function wide updates and matters impacting staff are regularly communicated. + team successes are celebrated in new and creative ways. + functional successes and contributions are regularly communicated across the firm.
• Coordinate, research and assemble presentations, draft, input into and edit reports and proposals for leadership and Board meetings and business planning purposes.
• Keep track of and maintain the leadership team's holiday schedule agreeing appropriate cover/delegation and developing plans for extended holiday cover i.e. Christmas and New Years.
• Manage internal (non-technical) tech team projects and initiatives, often working in partnership with other members of the Tech team. Also act as a point of contact for our colleagues across the firm on cross-departmental / firm-wide projects and initiatives. Servicing a range of requests that may come through from the firm.
• Coordinate department-wide initiatives in line with the CIO's vision for the team including the annual review and refresh of the departments' BCP and playbooks and support of the OD/TOM work.
• Management of strategic tech subscriptions i.e. ILTA so that the firm fully benefits from what the subscription offers.
• Take the initiative to implement improvements and best practice into processes and policies where opportunities arise.
  
  Ability to perform duties as stated above.
• Ability to influence and negotiate with people at all levels, including senior management.
• A strong collaborator, with the ability to work with a range of different working styles.
• Experience of working in a Technology department.
• A proven passion for technology and innovation.
• Hard working, enthusiastic, professional, high standards of delivery and very collaborative.
• Strong project management skills.
• Strong communication, both verbal and written.
• Strong IT skills, proficient in Microsoft applications.
• Experience operating in a fast-paced environment undergoing significant change.
  
  The Mishcon de Reya Group is an independent, international professional services business with law at its heart, employing over 1450 people with over 650 lawyers. It includes the law firm Mishcon de Reya LLP and a collection of leading consultancy businesses that complement the firm's legal services.
Mishcon de Reya LLP is based in London, Oxford, Cambridge, Singapore and Hong Kong (through its association with Karas So LLP ). The firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. Its work is cross-border, multi-jurisdictional and complex, spanning seven core practice areas: Corporate ; Dispute Resolution ; Employment ; Impact; Innovation ; Private ; and Real Estate . TheMishcon de Reya Groupincludes consultancy businesses MDR Discover,MDRi (in Hong Kong),MDR Mayfair(in London, Singapore and Dubai),MDR ONE andMDRx. The Group also includesMDR Lab, which invests in the most promising early stage legaltech companies as well as the Mishcon Academy, its in-house place of learning and platform for thought leadership. Earlier this year, the Group announced its first strategic acquisition in the alternative legal services market, flexible legal resourcing business Flex Legal. It also acquired a majority stake in Somos, a global group actions management business. We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk flexible working.