Technology Support Analyst

In this role you will be the first-line of contact for staff raising helpdesk tickets, and will also be responsible for issuing devices to staff as required. You will also work with suppliers to manage the field equipment in our homes, such as CCTV, Wi-Fi, alarms and door entry systems., Be the first point of contact, assess the request and if within your capability, deal with the request. Where outside of your capability, assign the request to the most appropriate staff member, communicating with the user to provide excellent customer service.
- To manage the Asset Register of technology within the business. All new assets to be registered fully and assets that are disposed of duly recorded. Undertake audits as required to ensure that the Asset Register is accurate.
- All equipment in our properties will have a maintenance contract, recorded in the asset register. If one fails, you will be the point of contact for the business to report to, then manage the onward request to the supplier to fix the fault. Keep the user fully informed of the progress and make sure that the supplier delivers in accordance with the service level agreement of the contract.

If you are detail oriented, have previous helpdesk experience, and are enthusiastic about tech, we would love to hear from you., Demonstrated evidence of excellent customer service in a fast-paced environment.
- Proven ability to work independently as well as part of a team
- Demonstrated evidence of attention to detail
- Proven ability to communicate clearly at all levels, managing expectations accordingly.
- Demonstrated evidence of ability to organise workload, enabling you to prioritise workflow via a helpdesk system
- Enthusiasm to learn new skills and adapt well in uncertain situations
- Previous experience within a helpdesk support role
- Demonstrated evidence of understanding Microsoft 365 software
- A full driving license and/or access to transport, as regular travelling to properties across the business will be required

Desirable

- Familiarity with use of computer hardware
- Demonstrated understanding of door entry systems
- Demonstrated understanding of WiFi and CCTV systems
- Proven interest in information technology, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .